December 9, 2020

Wacky Wednesday: Reasons Your Subordinate Should Be Your Boss

Wacky Wednesday: Reasons Your Subordinate Should Be Your Boss

Let’s flip the org chart upside down—because frankly, the traditional top-down leadership model is totally ineffective in many respects. 👎🏻

Want to unlock real performance?

Start treating the people who “report” to you like they’re actually in charge. (Spoiler: In many ways, they are.)

Welcome to the world of Leadership by Serving Around—where the most audacious question a leader can ask isn’t “What’s the deadline?” but “How can I help?” 🤝✨

Your team isn’t there to serve you—you’re there to serve them.

Clear roadblocks. Remove bureaucracy.

Get rid of the junk that slows them down.

Your job isn’t to command; it’s to empower.

Your “subordinates”—terrible, condescending word—are the ones in the trenches.

They see the bottlenecks, feel the friction, and know exactly what’s working and what’s… well, a total mess. 🧱🔥

When you start taking direction from them, magic happens.

Trust skyrockets. Engagement soars.

And suddenly, that elusive “competitive advantage” isn’t so elusive anymore—it’s built by people who feel valued, heard, and unleashed. 📈🎯

Think about it: Who knows more about the customer—the VP in the corner office or the service rep talking to them daily?

Who understands the production flaw—the manager or the engineer fixing it? Exactly.

So ditch the ego. Open your ears. Ask, “What do you need from me?”

Then actually do it.

Be the leader who rolls up their sleeves—not the one who points fingers.

Results follow culture.

When your team knows you’ve got their back, they’ll move mountains for you.

Not because they have to—because they want to. ❤️🏔️

This isn’t soft leadership—it’s smart leadership.

It’s how you turn hierarchy into harmony and effort into excellence.

Happy Wacky Wednesday. Go be the boss your team deserves. 😎🙌

If you’re tired of the coddling and crave more unfiltered takes, subscribe for weekly doses of uncomfortable truths.

Cheers,
Roy
My Podcast Show Audacious Moves to A BILLION shares the specific Moves I made to achieve jaw-dropping growth in an insanely competitive internet business.

”The Audacious Unheard of Ways I Took a Startup to A BILLION IN SALES” is the latest in my BE DiFFERENT or be dead Book Series.

• Posted 12.9.20 at 06:00 am by Roy Osing
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December 8, 2020

How to have an incredible social media and branding presence

How to have an incredible social media and branding presence.

Are you contemplating using social media to engage your customers? Do you know how to best utilize social media to build trust and connect consumers with your brand? Which social media platform is best for your product or service?

Do you have a well-thought-out strategy for social media marketing? These are questions all businesses and brands should be asking themselves.

The infographic below, Boost Your Branding with Social Media Engagement, presents some telling statistics and facts about overall social media use, specific media platforms, and the relationship between social media use and brand engagement. It is designed to help companies customize their marketing and advertising campaigns to their specific audience so they can improve brand awareness, increase revenue and profitability, and, ultimately, grow their business.

Great small business tool

Why is this important? Social media is one of the best ways to reach customers, especially for small businesses. Even if your company could afford to advertise on network TV, the viewing audience is so fragmented today — with young people choosing online streaming over cable TV — that marketing through social media may be the most effective strategy to reach your audience.

Unlike TV and radio ads, social media marketing allows you to do so much more than simply announce sales!
Social media platforms are ideal for posting messages that can strengthen customer relationships and increase brand awareness and loyalty.

You can post product content, images, games, videos, links, testimonials, stories … and even ask questions! Social media allows you to interact directly with consumers, something that is not possible with television, radio or print ads — consumers value this two-way communication and often reward the company with purchases and recommendations.

Which social media platform is best for you?

The infographic offers facts about the number and generation of users for various platforms. Further, the infographic tells you why consumers follow and unfollow brands on social media, and it lists the types of posts that people like and share. All this should help you come up with a targeted and effective social media branding plan.

Creating your ideal strategy requires a deep analysis of your unique brand identity, your target audience, the type of content that is most relevant for your brand, consistent “voice of the brand” messaging, and your brand design.

Even after you assemble all the pieces into a coherent whole, remember that social media marketing is forever changing. Your brand must stay active on social media by posting engaging new content regularly, responding to customers who reach out to you, and continually assessing the results so you can update your strategy as needed.

Read on to start — or improve — your social media branding today!

— Rebecca Purrington is a Promotional Products Expert with Crestline Custom Promotional Products. She has more than five years of consultative sales experience in the industry and holds degrees in both Social/Behavioral Sciences and Business Management.

This infographic was created by Crestline, a provider of PPE gear

• Posted 12.8.20 at 05:25 am by Roy Osing
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December 7, 2020

How to be amazing at learning about your customers

Source: Pexels

Customer learning is an essential component of ‘customerization’, the practice of creating packages of value for a select targeted group of customers as opposed to the more traditional marketing approach of pushing products and services to mass markets.

Customer learning is beyond common periodic market research studies that are still conducted by many organizations, even though digital marketing technologies are now very effective in obtaining customer feedback with each customer engagement.

Real time technology-enabled customer feedback notwithstanding, there are still significant opportunities to gather valuable information on the people you do business with, using employees.

In fact I would argue that AI information gathering systems still have a long way to go to be highly effective marketing tools for one simple reason: at this point in their evolution, they are unable to probe like a human; to use the answer to one question to ask another.

Programmers do their best to develop algorithms that anticipate the detailed requirements of customer engagement, but they simply cannot accurately program what humans do naturally.

How was yours last experience with a Chatbot? Were you able to get your needs satisfied? My experience is that if you only want to provide information with little or no interaction then this tool isn’t bad.

But the moment you need some personal attention rather than the attention programmed into the Chatbot from the behaviour of a population you’re in trouble.
AI doesn’t work and you go looking for…….. a human to take care of you.

Customer learning is a continuous process of learning about customers and therefore a combination of tools should be used. Sure, use AI as best you can, but ALWAYS have your human platform ready to step in and finish the job.

Build your customer learning platform with humans as its foundation with AI as the entry point. As AI gets better at creating the right engagement experience with people, let it take on more responsibility.

Employees should be used as the primary instruments to do the learning work.

To implement customer learning in any organization, these activities are designed to create the appropriate behavior:

Communications — constantly communicate to employees the strategic importance of continually learning about what customers desire.
And while you’re at it, distinguish learning from traditional market research to stress why learning is a strategic matter while research is a tactic.

Core competency — build customer learning as a core competency of the organization that will determine its success or failure.

Strategy sessions must confirm that the way you intend to differentiate your organization from the competition is to be the ONLY one that captures customer secrets on a real time basis and use the information to build relationships and create unique offers.

Performance management — incorporate the learning responsibility into the performance management program of the organization.

Clarify the expectation that learning what people - fellow employees and customers - is an integral part of everyone’s job. If people ‘on the inside’ learn about one another on a consistent basis then you can bet they will practice the behaviour consistently with customers.

Develop specific learning objectives to be a critical component of the annual performance plan for every employee. I used to include an objective like ‘Roy will make customer/colleague learning an integral part of his daily duties and will document and report on his learning results every 6 months.’

Recruitment — hire individuals with the intrinsic ability to relate to people and develop credible relationships with them.
This is critical because if people don’t naturally understand the importance of learning it will be tougher to convince and train them to do it.

Look for people who have had some experience in gathering information on people ‘on the run’ and who appreciate its strategic value. Revise the interview questionnaire to include questions that expose their learning competence.

Recognition — constantly recognize those who perform their learning responsibility in an exemplary manner.
Customer learning ‘heroes’ should be honored in front of the entire organization; it’s a great way to reinforce the strategic importance of the learning activity and the behaviours expected of everyone.

Learning events — hold regular employee learning events for employees to share what they have learned about customers and to discuss how the learnings have been turned into marketing opportunities for the organization.

This is another key idea. It’s one thing to learn something about someone but it’s another thing to leverage the information and convert it to added economic value for the organization. It’s what you do with the learning that’s the real important thing; the intelligence itself is merely the means to the end.

Learning about your customers continually is a critical element of the organization’s strategic game plan and, particularly, in determining how to achieve sustainable differentiation in a highly competitive world.

Cheers,
Roy
Check out my BE DiFFERENT or be dead book series

• Posted 12.7.20 at 05:17 am by Roy Osing
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December 6, 2020

5 steps to build a tremendous email marketing campaign that actually works

Source: PeppyBiz

5 steps to build a tremendous email marketing campaign that actually works.

Almost every person has an email account these days, and most of them have cluttered inboxes with unread or spam emails.

This does not mean that there are no quality emails at all. In fact, there are instances when some emails grab our attention. It can be an email newsletter or some valuable content which you might even want to share with others.

Considering the crazy competition on the web, how do you set up a unique brand identity that invites people to engage with you?

None of this happens if you don’t have an amazing marketing strategy that separates you from the crowd.

And one of the simplest and most effective tactics to achieve this goal is an email marketing campaign that ‘jumps out’ at the receiver; it is not only unique, but eccentric.

Email marketing still tops the list for every marketer. What’s even more astonishing is that it has a better ROI as compared to social media.

There are several reasons for this, and one of them is its ease of use and affordability. Whether you are just starting out with your business, or have a well-established one, it works wonders for all. When implemented well, it helps you have an excellent place in the community.

Even though there are incredible benefits from email marketing, it’s rarely given the attention it deserves. Why does this happen? What’s the backstory?

Let us help you sort that, and, with these 5 steps, help you build an email marketing campaign that actually works.

Quality email list and types of email marketing campaign

Are you churning our high-quality content, regularly updating the subscribers and building a brand presence and still not getting a good response? Did you check on your subscriber list? Is it authentic and reliable? All the efforts go in vain if the audience is not interested.

The way to do this is to build a quality email list. But, before that, you need to understand your target audience. Then, attract them to subscribe to your emails. If the users visit your site, ensure that you attract and engage them well. This will make them subscribe to your site with interest.

Once you have a good email list, focus on the content you are sending to your audience.

There are several types of campaigns which you can work for. Some of these include:

Newsletters
Announcements of new products or services
Marketing offers
Invitation for online or offline events

There are several other strategies you can work on depending on your business.

1. Personalization of emails

Source: PeppyBiz

“This is to inform you regarding the launch of our product.”; “Hey John, let us introduce you to our newly launched product.”

Which one sounds more intriguing? Obviously, the second one. This is what email personalization does. It grabs the attention of your audience instantly. It is a quick and easy trick to engage your audience.

Personalize emails not just with their names, but also on several other bases. This can include the type of campaign they prefer, the products they like and such parameters. This will make them want to open the emails regularly and stay connected with the brand.

2. Optimized designs and compatibility with devices

Source: PeppyBiz

Try optimizing your email designs with your brand. This can include a catchy subject line, the content that you put in and even the media that you attach.

And ensure that your emails are compatible with all devices. After all, the majority of the people now find it easy to check their emails on their phones. If your mails take long to open or have errors, people will surely drop out instantly. And you surely don’t want to lose your subscribers.

3. CTA and consistent monitoring

Source: PeppyBiz

What is the use of an email if it does not fulfil its purpose? Do not forget to add the appropriate call-to-action at the end of every email. It adds value to email and even allows the users to reach the site whenever they want. If you are sending an offer for a product, do not forget to add the link button.

At the same time, it is also essential to constantly monitor how well the email campaign is working. To achieve this purpose, many businesses are now opting for email automation. Check the figures regularly and conduct tests to know which areas require attention.

4. Email automation

Source: PeppyBiz

Once you know all the aspects to make your email stand out, the most important in the current day is email automation. Why not automate the mails instead of sending out each one personally.

Email automation is surely a saviour. However, it is important to implement it when needed. You can automate all the mails. Consider the various parameters like segmentation, target audience, types of mails and others, to put email automation to best use.

5. Email automation software

Source: PeppyBiz

To make your task even easier, you can opt for an email automation software. Look for suppliers that offer unmatchable services to strengthen your relationship with customers and various features including triggered emails, in-depth analysis, autoresponders, personalization and so much more in store.

Conclusion

To summarize, if you want your brand to stand out,  email marketing is an unbelievable opportunity.

Why overinvest in selling your products and services when in just a few clicks you can get your tasks done at a reasonable cost?

All you need to do is strategize the email campaign well and implement email automation for your business.

— Sara Williams is a Content Writer at PeppyBiz. She is not only a creative writer but also paints a beautiful canvas. She makes sure that you are left with no doubt about keeping up with marketing and sales.

• Posted 12.6.20 at 04:49 am by Roy Osing
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