Roy's Blog: April 2017

April 24, 2017

How to spot a leader who is a bully

Why is it essential for individuals to be different?

In a world of frenzy competition for career opportunities, if you’re not different in some relevant and meaningful way, you’ll go unnoticed, be ignored and will be just another member of the faceless herd.

To blend in is to have no personal identity; nothing special that will shout you out to others.

Being like everyone else in the crowd may feel comfortable but it is no recipe for long term survival and success.

Being different is the call for people to step out; to walk away from ‘this is the way we’ve always done it around here’ and sell ideas that are contrarian in nature. To perform a role in a unique way that produces amazing and unexpected results for their organization.

There is, however, a dark side to being different; where people try to explain away and justify dysfunctional behaviour under the banner of being different.

Being different does not give an individual the right to demean others. Disrespect them. Bully them. It’s not about committing outrageous acts with language intended to hurt someone else. It’s not building yourself up while tearing another down.

Being different is the enemy of narcissism. Create remarkable value for others and you will attract attention and recognition to yourself. Self adulation and promotion are not necessary; others will provide the energy as an expression of their love for who you are and what you contribute.

Politicians that try to out-shout their opponents with name calling and personal assaults aren’t different; they’re people who attack rather than articulate the unique contribution they intend to make.

Executive leaders who chide their managers in public aren’t different; they’re bullies who love to exert their power over others.

Team members who constantly gossip about their colleagues aren’t different; they’re opportunity seekers who want to portray themselves to leadership as being connected and having ‘their finger on the pulse’ of what’s going on in the organization.

Step out and serve others in a special way.

Step on them and join the bully crowd.


Sales blogger

Check out my BE DiFFERENT or be dead Book Series

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  • Posted 4.24.17 at 06:36 am by Roy Osing
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April 19, 2017

4 innovative ways to be remarkable at execution

It’s in the self interest of many constituents to complicate how business should be successfully conducted.

There are finance experts who promulgate principles for having a healthy balance sheet; sales wizards who describe what an effective sales funnel looks like; inventory management specialists who define the level of product turnover required to drive optimum operating margins and leadership pundits who prescribe the fundamentals necessary to maximize employee engagement and loyalty.

Each discipline brings their own specific area of expertise to the table to help organizations enhance their performance, but how does leadership determine which specific tools are key to improvement?

It’s too complicated.

There are numerous moving parts involved in how an organization operates, and determining how each component part should be synchronized to optimize overall effectiveness is an extremely difficult challenge.


It’s like a golfer trying to improve their game. There are lessons in how to address the ball, grip the club; the backswing; the ball impact; shifting body weight; and the follow through (to mention only a few!). The golfer focuses on the grip and can’t assimilate the rest of the swing fundamentals; their game doesn’t improve to the level they expect. They are frustrated.

It doesn’t have to be that way.

Business CAN be simplified; it can be boiled down to a single crucial focus that drives sustaining levels of remarkable performance.

Leaders should be building organizations to EXECUTE brilliantly; building execution as a core competency and applying it to ANY strategy they create. And if they do, they WILL outperform their peers and outpace their competitors.

Pay attention to these four execution fundamentals.

1. Loosen up on planning. THE most critical element of performance is how well the strategy is carried out. Yes, a “good” plan with a sensible direction is required but if execution falters the plan is worthless. An average plan brilliantly executed produces far better performance than what people might consider to be a “brilliant” strategy that can’t be satisfactorily executed.
So invest 80% of the time available on EXECUTION planning; 20% on STRATEGIC planning.

2. Lead by serving those in the trenches. Serving leadership cultures unleash individual executional effort and lead to unexpected and amazing results contrary to its “command and control” cousin.
“What can I do to help you?” is the question servant leaders pose to reduce grunge and eliminate internal barriers that prevent things from getting done.


3. Recruit people “lovers”. Transactions continue to happen when an employee invests honest emotional energy in taking care of a customer. Execution prowess demands that millions of mind blowing “moments of truth” occur seamlessly between an organization and its customers.
This happens ONLY when employees have the natural inbred desire to serve their fellow man.
And remember you can’t TRAIN people to love people; you can train ‘em to grin but that’s about it.

4. Stop selling; start serving. Flogging products and services tries to advance the organization’s agenda, not the customer’s. This one-sided dynamic may result in a single short term transaction but does nothing to create an annuity stream of revenue over the long haul.
Execution genius looks out to the horizon, so organizations need to be “mindless” about building and deepening rich customer relationships by serving THEM; marching to THEIR agenda; subordinating the interests of the BUSINESS to THEIR interests.

Keep it simple.

Build an execution machine first, THEN use the self interest constituents to fine tune it with the relevant micro stuff these experts love to pitch.


Sales blogger

Check out my BE DiFFERENT or be dead Book Series

Recent articles you might like
14 leader traits that will never leave me
9 Proven steps to be successful at leading change
How to AMAZE your customers in 4 easy ways

  • Posted 4.19.17 at 12:06 pm by Roy Osing
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April 13, 2017

If you can influence you can lead — guest post

If you have lived long enough, engaged in business, served in the military, or participated in sports, you have your own ideas regarding “leaders” and “leadership.”

You’ve had parents, teachers, and employers who have taught you about leadership.

You have observed political figures in the media.

Examples of leadership are everywhere.

How do you define leadership? Whether at home, work, or within your community, do you consider yourself a leader?

Leadership has many definitions.


One definition is the ability to influence. Since each and every one of us has the ability to influence, I’ll challenge you to accept that every day you live your life, you have the opportunity to be a leader.

I’ve heard it said; “The effect you have on others is the greatest currency there is.” How are you using your “currency”, your leadership, your influence?

Everything you do or don’t do, say or don’t say, will have an impact and influence those around you. My challenge to all of us, is to take this role seriously.

We expect those in power, responsible for our well-being, to be good leaders. If we hold them to a higher level, we should expect nothing less from ourselves.
We look to our leaders as public servants and expect them to “serve” us and our best interests.

As a leader, look for opportunities on a daily basis to be a positive influence, and make a difference in the world around you. Lend a helping hand, speak an encouraging word, or share a smile.

Maybe your leadership starts within your own family, neighborhood, community or job.
When I was raised, my parents always encouraged me to treat people the way I would like to be treated.

This is such a basic principle, one that still holds true today.

Leadership isn’t difficult if you make a choice to treat the people in your life the way you would like to be treated.

Be a leader and use your influence to positively impact those around you.

Lead selflessly with integrity, compassion, humility, and forgiveness.

If we take our leadership roles seriously, just imagine what a wonderful world this would be.

Bob Zimmermann is a Naval Academy graduate and a current Captain for United Airlines. He is a partner with Vector Academy. He is a motivational speaker focusing on leadership and human performance training.

  • Posted 4.13.17 at 05:31 am by Roy Osing
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April 10, 2017

14 leader traits that will never leave me

There isn’t life AFTER leadership; there’s life WITH leadership.

My formal organizational career passed 14 years ago when I was relatively young after a 30 year career as an executive leader.

My corporate afterlife has been an interesting ride; I smothered myself in leisure activity and explored many potential opportunities to consume my new freedom.

I have been in my “post real job” era long enough now to understand just how significantly my leadership tenure has influenced my entire life.

Leadership traits become ingrained; involuntary.

You can’t escape them. They own you despite your desire to find new bearings and a different direction.

Deep down you will always be that leadership person.

In your career afterlife your leadership genes can be a good thing or not.

1. I plan things well in advance. Vacations and other significant events are booked well in advance with an execution plan laid out in terms of what specifically has to be done, by whom and when. And I always have a back up plan ready when things go awry.

2. I place a great deal of emphasis on getting stuff done. I get extremely frustrated with protracted conversations about possibilities. I need to pick a path and DO IT. Wandering through dreamland is not an activity that gives me any satisfaction whatsoever.

3. I am a problem solver. If an issue comes up I need to resolve it. Not talk about it; but find a solution. Now; not next week. Sense of urgency continues to run through my veins.

4. I keep a journal in my calendar on my electronic device. I have a “record of proceedings” of my life; experiences and memories. It seems the proclivity to have a record of achievement and observation never wanes.

5. I value honest people who approach their lives in a simple way. I avoid people who thrive on - and love to talk about - the many things they are able to juggle and achieve in their daily busy lives.

6. I can spot insincerity a mile away from people who “grin” at me and who try to impress others and standout with no platform. I walk away.

7. I would rather take the initiative than follow the lead of another. WOW! This has produced some interesting conversations with our friends. It’s something I must do; it’s gravity.

8. I schedule every personal and family event on my calendar even though my dance card is replete with unclaimed territory.

9. I have a strong opinion on most issues and voice it perhaps too frequently and with an excess of passion. Casual conversations can easily morph into debates.

10. I have not mellowed out much over the years and continue to see little value in a “milk toast” persona. I continue to resist yoga and meditation even though I recognize their merits. Maybe someday.


11. I practise my art of BE DiFFERENT with everyone in my personal community including my family. I will likely never be known as someone who is the SAME as everyone else but one who goes beyond limits to standout from the crowd.

12. I place an exceedingly high priority to create experiences for my family that hopefully will be remembered by my grandchildren in particular as cool things we all did together.

13. I am intolerant of “dumb rules” in organizations that I deal with as a customer. Policies that make no customer sense fuel my fire to say something about it. And I do.

14. I wonder why business problems haven’t really changed and am frustrated that what I believe to be simple axioms of success aren’t practised far and wide today; people complicate organizations needlessly. The education system lags behind.

Practising the art of leadership doesn’t end after your formal career has ended, and retirement, whatever the hell that means, takes over.

For better or for worse you own it.

It’s yours forever.


Sales blogger

Check out my BE DiFFERENT or be dead Book Series

Recent articles you might like
9 steps to be a change leader
How to AMAZE your customers in 4 easy ways
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  • Posted 4.10.17 at 04:00 am by Roy Osing
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