Roy's Blog: November 2018

November 30, 2018

7 healthy habits of successful people you need to adopt — guest post

Fitness 1

If there’s one thing that all successful people have in common, it’s good habits.

Rather than leaving things to chance, most of them know that triumph comes from self-reliance and being able to tackle problems that come their way, and they always make room for self-growth.

If you want to lead an impressive life full of achievements, it’s crucial to take a look at how these powerful people hone their skills and what they do every day to stay at the very top of the social ladder.

Eager to tap into your potential and discover the secrets of prosperity? Then adopt these seven habits.

Become an early riser

You’ll simply get more done. If your mornings are productive you’ll immediately feel like you’re using your day well, and you’ll get the added benefit of finishing things when everything is quiet and there are no distractions.

This also means that you should go to bed early because getting enough sleep is very important if you want to be awake and energetic during the day. To make it easier, try to establish a pattern that you’ll stick to even on weekends—while it might be tempting to sleep in on Saturday, it can actually mess up your routine and make you feel constantly tired.

Fitness 2

Use fitness to grow confident

Successful people put their wellbeing first, and one of the most important parts of a healthy lifestyle is exercise. If you work out regularly you’ll become fit and have a ton more energy, and you can tone your body and make it look really good.

All of these things are an immense boost to confidence, so pick an activity you can enjoy and try to stay consistent. Swimming, running, doing sports, or doing short home workouts are all great ways to exercise, and you can also go to the gym and see about hiring a personal trainer if you need more help.

Eat for health

If you want to feel good in your own body you’ll need to have a decent meal plan.

Start by cutting down on sugar and junk food because this will reduce the levels of inflammation in your body, and then introduce more veggies, fruit, and lean meats into your diet.

You should also consider stocking up on some useful supplements like CoQ10, vitamin E, and glutathione because all of these have antioxidant properties that can benefit your cardiovascular health and keep you safe from infections and diseases.

Eating well means you’re ready to invest in yourself, and there’s nothing more important than taking care of your own needs.

Fitness 3

Have a planner

It can be in form of an app on your phone, or it can be a small notebook. Pick whatever you prefer, and make sure to really use it every day.

A planner will help you manage your time well and remind you of any important meetings and events, and writing things down will mean you get to have all your thoughts in order.

Bullet journal is also an option, so pick whatever suits your lifestyle better.

Cancel distractions

The best way to maximize productivity is to minimize distractions. If you know you have to get something done, get down to it and stop checking your Instagram every few minutes.

Forget about social media, forget about poking at your phone, and just stop finding things to pull your focus away from the task at hand.

Make no excuses

We all have dreams and we all have ideas. The difference between those who are successful and those who aren’t, is whether they know how to make those ideas into reality.

Stop finding excuses about why something can’t be done and start finding solutions—adopting a go-getter mindset makes a world of difference because it forces you to become crafty, to fight for things that you’re passionate about. Sitting around and despairing over dreams that are out of your reach never got anyone anywhere.

However, getting up and becoming active, getting stubborn and pursuing your interests—that’s the key to making it in the world.

Surround yourself by positive people

Negativity has a big impact on us whether we like it or not, and being surrounded by petty, jealous people who do nothing but whine can seriously degrade your confidence.

Instead of staying close to people who seem to complain for a living, find a crowd of positive, successful people. Find those who are eager and who don’t mind hard work, and soak up their good energy.
They’ll inspire you to act in a similar manner, and the world will be a much brighter place once you get out from under that rainy cloud of cynicism.

All of these habits are really useful, but bear in mind that you don’t have to adopt them all at the same time. Take small steps and work towards a goal, and success will soon come.

Luke Douglas is a fitness and health blogger at and a great fan of the gym and a healthy diet. He follows the trends in fitness, gym and healthy life and loves to share his knowledge through useful and informative articles.

Luke Douglas

  • Posted 11.30.18 at 04:42 am by Roy Osing
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November 26, 2018

The right idea with no execution is a waste

How many times have you heard someone say “right idea!” when there is an execution blip that nullifies success and an otherwise brilliant notion bites the dust.

You hear it in kids’ sports all the time, particularly soccer, where a plan to pass the ball to a mate is intercepted by an opposition player. The right intent was there but execution fell short of an awesome outcome. “Right idea!” is intended to support the right behaviour and encourage the player to try it again and again until it works.

But it’s deflating. You can see they have a picture in their mind of what the result should be, but it’s shattered when it doesn’t play out the way it was envisioned.


The situation has a parallel both in organizational and personal life.

Organizations have a “Right idea!” when they develop their strategic game plan; individuals have a “Right idea!” when they plot their career or life destination.

Right ideas are plentiful

There is no shortage of right ideas; organizations come up with plans to grow their business and individuals always have ideas — or dreams — to build a better life or take their career to a higher level.

The thing is, the percentage of right ideas that make it through the successful implementation funnel are few and far between — for example half of startups fail in the first 5 years and it’s not an exceptional occurrence when careers fall short of expectations.

The failure to execute on a “Right idea!” is beyond disappointing, it hurts.

In my experience people just don’t spend enough time determining exactly what has to be done to bring the right idea to life.
The idea may be borne in an instant but more time is required on what to do with it to see it to a successful conclusion.

If you can’t implement, you’re done — end of your story.

These four essentials will increase the odds your “Right idea!” crossing the finish line.

Double down on implementation

Be prepared to dive deep on determining how to execute your idea.
Unfortunately the idea has no life on its own; it’s a figment of the imagination; a mere possibility.
It needs to be transformed into something practical before it has any value.

Double down

The idea to prevent a driver of a vehicle from using their mobile device while driving is an easily understood solution to the distracted driving problem, but unless it can be delivered to the market it remains on the entrepreneur’s wish list. The idea emerged 24 months ago in an insightful moment; implementation is 2 years in and counting.
And a career goal to be a VP without a disciplined strategy to get there is a dream with a low probability of success.

Focus on ONE (or two) things

Don’t try to boil the ocean; focus on a handful of actions that you believe will result in successfully seeing your idea come to fruition.
There are many actions you COULD take to implement your idea — usually a result of brainstorming — but the challenge is to define the few critical moves you SHOULD make.
You don’t have sufficient time or money to pursue numerous approaches at the same time; narrow them down to one or two that you believe are essential to moving the implementation yardsticks fast.

In business, one effective way of achieving this is to select ONE target market to attack rather than spraying your efforts across several potential ones. Rather than focusing on a consumer segment, for example, which is complicated and often expensive to penetrate, target a specific business application which is more easily reached.
Or, go after a confined geographic area — a province or state —rather than a broader one like a country.

In your career, concentrate on ONE specific position in a specific organization you want rather than sending your résumé out to “the world” which will likely get lost in the noise and be ignored.
In terms of personal resolutions don’t choose 5 or 6 popular ones; pick ONE that really matters to you — it’s unrealistic to try and accomplish too many things; it will rob you of your optimism and energy.

Don’t chase cars

Stay focused; resist the temptation to stray from your action plan when new possibilities descend on you.
It’s all very well to be open to new avenues to explore but it can end up with you chasing anything that comes along.
Chasing makes you busy, but is unlikely to achieve the results you want.
Every entrepreneur faces this issue. They no sooner lock their launch plan down and a new possibility comes over-the-transom and hits them — an application, a partner, a technology change.

Chase cars

Yes, this “yummy incoming” should be considered and examined thoughtfully, but not chased. Thoughtful consideration of these new possibilities must be given and should have overwhelming benefits before you decide to give up your initial execution plan.
On a personal level, how many times have you been on a path and something new and cool shows itself? Awfully tempting to drop what you’re doing and chase it, right? DON’T!

Plan on the run

Make changes on the run in the face of setbacks that question your idea. It is a rare event when your original implementation plan plays out the way you had intended — not because of yummy, but due to your planned actions not achieving the results you expected.

For example, a planned sales channel couldn’t be negotiated, your original pricing model was unacceptable to potential clients or the original revenue estimates from your primary target market were overly ambitious.
In circumstances like these it may be appropriate to revise the direction of your implementation strategy.

“Right idea!” is a great place to start, but unless you put on your execution hat with this guidance, it will never see the light of day.

“Right idea!”; “Brilliant execution!” is the combination that will ensure you avoid the remorse of failure.


Check out my BE DiFFERENT or be dead book series

Recent articles you might like
How to AMAZE your customers in 4 easy ways
How to start your journey to be different
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  • Posted 11.26.18 at 04:39 am by Roy Osing
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November 22, 2018

How to found and grow an amazing sales culture — guest post

There’s a significant correlation between culture and success, and many teams know exactly what a positive sales culture is all about.
Transparency, a strong mission statement, and communication are common buzzwords. But it’s tougher to know exactly how to build the culture you envision for your business.

Successfully crafting the ideal sales culture for your business requires teamwork at all levels, from hourly workers to C-level executives. With research backing objectives being published regularly, it can seem difficult to keep up with the latest trends in team building.
Whether you decide to focus on better understanding key results methodology or increasing communication, there are many different avenues to consider.

Amazing sales culture

Here are some of the most powerful ways to effect change in your company’s culture and help you stand out from the competition so, in the end, you can improve your bottom line.

Share common goals

If you’re serious about improving your sales culture, you need to ensure that everyone involved is on board with the changes and feels that their voice is heard.

Management needs to make the expectations and goals of each individual member clear so that everyone is on the same page. Rather than rigidly enforcing change from the top down, leaders must be open to input and feedback.

Improve interdepartmental communication

While your main goal is to improve your sales culture, you can help implement those changes by working closely with other departments, especially marketing.

Businesses that closely align marketing and sales see substantially higher retention and win rates. Both sides bring a valuable perspective to the table. They can also offer suggestions for how each department can help the other succeed.

Continually adapt

A team culture can’t be created overnight, and it requires constant improvement and adjustment. Weekly meetings and open communication over other platforms are important. They allow both salespeople and managers to check in and see what aspects of their approaches are successful and which can be improved.

If you allow your sales department to get complacent, your actual sales probably will too. The best sales teams are those that are willing to blow up the current sales model. Instead, they’ll focus on constantly learning and striving to improve with innovative tactics and new strategies.

Sales event

Promote group interaction

A great sales culture doesn’t see its employees only as workers. Team members are recognized as valuable individuals with unique perspectives. Everyone will perform better, both in and out of the office, if they feel acknowledged.

Getting the sales team together for events outside of work will have a hugely beneficial impact on communication and team-building.

Allow for light competition

In the end, your salespeople are all on the same team – but that doesn’t mean a little competition can’t help maximize results. The goal here is to create a sense of competition that doesn’t lead to a negative or “everyone for themself” dynamic.

One great way to encourage healthy competition is keeping it directed at the right targets. Rather than having salespeople work against each other, challenge them to improve upon their own individual sales histories, or to do better than your competitors. Mix things up by using a variety of incentives and goals.

Maintain a sense of accountability

While this aspect of sales culture isn’t always as pleasant as the others, it’s one of the most important. Everyone on your team should understand their goals and quotas as hard targets rather than simply guidelines or parameters. This involves clearly communicating all expectations.

In the event a member of your team is beginning to fall behind their goals, it’s important to talk rather than simply allowing them to underperform. Ask them what they’re struggling with and work together to find a way to bring them back up to speed. It’s important to remember that you’re all working together, and your job is to help them reach their sales potential.

Sales churn

Decrease turnover

This will hopefully happen simply as a result of the other changes, but keeping turnover as low as possible is vital to a healthy culture in any work environment. It’s always more expensive to bring in a new employee than to retain an existing one; not to mention, turnover can have a detrimental impact on morale.

Two methods of reducing turnover are: Attracting better talent, and having better communication with your team. Give them a way to communicate what they don’t like about the position, and keep your compensation at or above the average rate for each position. Making each employee feel valued as an individual will make them more likely to stay with the company long-term.

Benefits of a thriving sales culture

Following the ideas laid out above is the key to establishing a successful sales culture. In doing so, you can differentiate your business from your competitors. Also, a great sales culture can be a key element in your recruitment approach. It can become one of your main competitive advantages as it not only helps you attract talent, but also enables you to get the best possible performance out of all your employees.

Changing your business’s sales culture is a long-term that requires a time commitment from everyone involved. It can do wonders for your overall productivity and employee engagement levels, which will in turn help employee retention rates.

Many forward-thinking companies have started to prioritize a strong company culture at all levels, and they have typically seen extraordinary results.

—  Rae Steinbach is a graduate of Tufts University with a combined International Relations and Chinese degree. After spending time living and working abroad in China, she returned to NYC to pursue her career and continue curating quality content. Rae is passionate about travel, food, and writing, of course. You can find her on Twitter here.


  • Posted 11.22.18 at 04:59 am by Roy Osing
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November 19, 2018

How to AMAZE your customers in 4 easy ways

Blowing the socks off your customers is not a one act play; it’s a synchronized series of continuous actions that repeated throughout an organization day in and day out.

Consistently delivering amazing service requires a carefully thought out service strategy, with two essential elements: core service — what you deliver to people — and the service experience — how they feel when it is delivered.

Core service

Core service is the basic product or service you provide the market.
Without core service you don’t have a business. If you’re in the communicationsl business, for example, your core services are defined by your product portfolio and include television entertainment, internet and mobile services as well as billing and repair services.

If you’re in the hospitality world, your core service includes clean rooms, interesting attractions and good food.


Core service is not a source of customer loyalty. Customers expect their internet service to work every time they use it; they are not dazzled when it actually works — I’ve never heard a customer say “WOW! I’ve just sent an email and it was sent through the internet incredibly well — it was delivered just the way I wrote it.”

Likewise I don’t recall anyone saying “OMG! My hotel room was so clean it was a Rembrandt in every way”.

Customers expect your core service to deliver on its promise and work flawlessly every time, and when it does they give you a ‘C’ on your service report card. Meeting expectations earns you and average rating and that’s all.

On the other hand, when the internet service doesn’t work or the hotel room is a mess, the customer is extremely dissatisfied and quickly tell their friends and family how crummy their service provider is.

The bottom line is if you want to earn the right to build a loyal customer base, you must deliver consistent core service as your foundation.

Service experience

The service experience is the critical layer of service that must be “wrapped around” your core service. It’s the FEELINGS layer that answers the question “How do you feel when you receive your provider’s core service?”
— How would you rate the experience of signing up for internet service?
— How do you feel about the cleanliness of your hotel room?
— How’s your patience after waiting 40 minutes in a call center queue for a rep?
— Do you feel honoured and respected by your financial advisor?
— Are your questions met with friendliness and charm by the service people you reach out to?


On the back of consistent core service, the source of customer loyalty is the service experience; dazzling a customer will get you an ‘A’ — or excellent — on your service report card and they will keep coming back and tell everyone else how wonderful you are.

The how to AMAZE formula

AMAZE = deliver consistent and seamless core service for each and every customer transaction PLUS dazzle them when you do it.

How does an organization create dazzling experiences for their customers?

Hire human being lovers

Can you dazzle a customer if your contact employees really don’t like dealing with customers? No — and yet I bet you’ve had an experience with a person in a business that showed indifference and “contempt” for you; unfortunately it happens all too frequently. To say the lease, these engagements are anything but pleasant.

Creating memorable experiences for customers requires employees who want to serve; they want to take care of people.
These are the people that need to be recruited in an organization that want to dazzle their customers. Do your recruit explicitly for this attribute?

Recover: fix the screw up and do the unexpected

Service mistakes happen in any organization; what’s critical, however, is what you do when they occur.
The amazing thing is that customers are more impressed (and remain loyal) after a successful service recovery than if the mistake never happened at all! Which means developing a recovery strategy is critical — yet few organizations do this because they don’t like to admit that mistakes will be made.

What’s the rule for a successful recovery?
Fix the mistake FAST and then blow the customer away by surprising them with something they DON’T expect.
The recovery process begins with “I’m sorry” even if it isn’t your fault, and it finishes with a small personal token to make amends — the key is token; it doesn’t have to be a big expense rather a thoughtful expression of regret.

Dumb rules

Kill dumb rules

Do you have policies that don’t make sense to customers?
The rules, policies and procedures that piss them off royally? Every organization has them but most like to rationalize them as being necessary to meet some internal requirement.
Seek them out — ask your frontline — and modify or get rid of them so they are not a source of aggravation to your customers who desperately want to deal with organizations that are easy to do business with.

Policies and rules should be driven from the customer’s perspective. Engage them in rule formulation; don’t rely solely on internal staff who will typically shape rules to control the engagement process rather than empower it.

Bend your own rules; empower your frontline to “say yes”

You can’t dazzle customers if your frontline is enforcing rules all the time; telling them what they can and can’t do to comply with the company’s position. Saying “NO!” constantly does nothing to endear someone to you; it’s a de-dazzling event that won’t encourage any sense of loyalty.
Allow your customer contact people — and systems — a certain amount of flexibility to bend the rules when it makes sense to do what the customer wants.

Most organizations limit this type of empowerment; they are unwilling to trust that their people will make sensible decisions that will favour the customer AND the company.
When a rule is bent for a customer, they feel listened to, respected and honoured. And they are dazzled when it occurs.

A dazzled customer is a loyal customer who provides a never ending stream of sales to an organization AND pulls their friends with them.

These 4 practical and proven strategies will get you there. Be like no other and follow them.

Check out my BE DiFFERENT or be dead book series

Recent articles you might like
How to start your journey to be different
Leaders: your audacious goal could actually hurt people
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  • Posted 11.19.18 at 04:16 am by Roy Osing
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