Be Different or be dead

March 31, 2014

Why adding your twist can make an amazing career

Source: Unsplash

Why adding your twist can make an amazing career.

Successful people add their own twist to their career plan.

Why is it that certain people are more successful than others?

Is it because they are more intelligent? More academic degrees?

NO!

It’s because the winners have a with a twist attitude.

They approach things differently than others.

They see what someone else is doing and asks themselves “what twist could I add to make it stand out, to make it uniquely me?”

How someone else approaches a problem or challenge is viewed as the bar they seek to vault over.

They don’t conform to the expectations of others. They look for a SURPRISE opportunity to demonstrate that their DNA to go beyond what is expected.

The “What the hell are they doing?” response to their actions is an indicator of success.

Step out.

Express yourself.

Add your twist.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 3.31.14 at 05:19 am by Roy Osing
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March 24, 2014

Why success comes from being different than ‘the best’

Source: Pexels

Why success comes from being different than ‘the best’.

‘The best’ describes someone who conforms to expectations more closely than the rest of their herd. Spells more accurately; answers history questions more correctly; obtains the highest mark in the math exam.

The best does a masterful job of performing their task according to the rules of the day; they colour inside the lines perfectly

There are certain professions where conformance to “standard operating procedure” is vital: landing airplanes and performing heart surgery come to mind as functions that require “in the box” thinking and performance (until something goes wrong at least).

In business, conformance is not what drives success. It drives mediocrity and sameness in the herd

Organizations who consistently succeed are brilliant at inventing a new box to play in.

They create new lines to draw in.

They are masters at non-conformity and contrarianism. They focus on breaking away from the herd.

Don’t press yourself or others to be The Best.

Honour weird, odd, quirky, strange, “out there”, ridiculous and unusual.

They will get you to where you need to go.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 3.24.14 at 06:44 am by Roy Osing
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March 17, 2014

How the sale can be lost, and the customer won

Source: Unsplash

How the sale can be lost, and the customer won.

Too much attention is being placed on making the sale.

And it is being reinforced by reward and compensation programs that hail the Salesperson of the year as a hero if they post the most sales.

This is at best a short term view.

Rather than being focused on immediate revenue generation, the emphasis should be placed on keeping the customer and trusting that if you do the right things and deepen the relationship revenue will flow.

Ironically, one of the most effective ways to keep a customer is to lose a sale (if you respond correctly that is)

Sales Recovery = What you do in the 24 hours after the loss to SURPRISE them.

Sure, they will be disappointed you couldn’t satisfy their immediate requirements but they will be more impressed by what you do to atone for your sins.

Here are 4 sales recovery surprise tactics to employ when your customer chooses someone else over you.

▪️Don’t whine and snivel over your loss!

▪️Apologize for failing them.

▪️Help them go somewhere else to get their needs satisfied. Call another supplier on their behalf to get the ball rolling. Be their problem solver. Commit to finding the right solution for them.

▪️Follow up to ensure their needs got met. Show that you care about their satisfaction and that it is more important than making the sale.

This process will earn you the right to get their future business.

And this is all the customer will remember.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 3.17.14 at 03:40 am by Roy Osing
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