Be Different or be dead

April 23, 2012

Why are loyal customers sometimes really too much trouble?

Source: Unsplash

Why are loyal customers sometimes really too much trouble?

The people who choose to be loyal to our organization and consume our products and services are a pain

They are annoying.

They come late and expect us to stay open.

They come early and expect us to open.

They don’t like some of our staff; they have “attitude”.

They change their mind.

They are too sensitive about getting their needs met.

They tell their friends how bad we are when we make a mistake or break a promise.

They are always looking for a special deal.

They are inflexible; always want to get exactly what they asked for.

They always criticize us but rarely praise what we do.

They complain about our prices.

They expect to be served by friendly staff regardless of the crumby day we are having.

They never seem to be satisfied regardless of what we do for them.

They think they are the only ones we have to take care of. It’s all about them.

They stress-out our staff.

They get upset about our policies without understanding them.

They shop around; their loyalty is inconsistent. They don’t seem to appreciate what we do for them.

Some days it makes you think another line of work would be preferable.

Problem is you can’t avoid customers. Gotta figure out how to live with these unpredictable and demanding folks since we can’t live without ‘em.

What’s your gotta live with ‘em’ strategy?

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 4.23.12 at 10:19 am by Roy Osing
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