Roy's Blog
November 11, 2013
What happens when you WOW! someone?
If your strategy is to WOW! customers, you have to look for the right people.
Yes, it’s important to have people with intellectual competency. But it doesn’t guarantee DAZZLING customer service.
Too much emphasis is placed on how smart someone is.
Recruit people that “love” humans.
It’s not about what they know.
It’s about how they feel.
WOW! doesn’t happen when you show ‘em what you’ve got mentally.
WOW! happens when you show ‘em what you’ve got emotionally.
You can teach people the content of your business but you can’t teach them to care for others.
Either they have it or they don’t.
Find those that do.
Cheers,
Roy
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- Posted 11.11.13 at 05:51 am by Roy Osing
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