Roy's Blog

November 6, 2017

The one simple thing remarkable leaders do

What defines a remarkable leader; what single thing separates the average leader from the standout leader?

There is no silver bullet to becoming a remarkable leader; rather it is the result of practicing a number of “little things” consistently, with unrelenting commitment and passion.

But there IS one role, however, if performed well, enhances leadership effectiveness and also enables a leader to stand apart from the crowd who practice their art from theory and textbooks.

How can I help

Strategy execution is THE key role that brilliant leaders apply most of their energy on.

Great leaders are defined by their accomplishments not by their intellectual prowess alone.

A great idea that dies on paper and can’t successfully implemented defines failure regardless how clever the idea is.

How does a leader build the competence to execute that others view with awe?

They spend their time in the frontline trenches where individuals serve customers and deliver, maintain and support the organization’s products and services.

And their message to the troops isn’t a declaration of lofty intent; it’s a down-to-earth question they ask of each team member constantly: “How can I help?”.

“How can I help?” releases superlative execution because it leads to the removal of the barriers that prevent individuals from performing their roles effectively.

When there is pervasive smooth and seamless role performance, systems and procedures function well, promises to customers are consistently kept, product and service breakdowns are minimized, customer service perception is high, mistakes are reduced and rework costs are avoided.

In addition to enabling effective execution, “How can I help?” offers other key strategic benefits.

1. It promotes quality improvement and cost reduction. Front-liners know how things should be done right the first time as well as what needs fixing.

2. It drives innovation by pulling up and shining a light on the creative ideas of every employee and particularly frontline employees closest to the customer.

3. It stimulates employee engagement by reaching out to people and using their ideas to make the “internal world” of the organization easier and more productive.

4. It facilitates competitive advantage by out hustling others who are plagued with ineffective procedures and systems, “dumb rules” and dysfunctional execution.

5. It leads to a reduction in employee turnover. People are less inclined to switch employers when they feel they are making a positive contribution and are valued for doing so.

One simple question.

Numerous strategic benefits.

If you’re looking for the ONE action to take to become an amazing leader like no other, start with asking the question.

Cheers, Roy

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  • Posted 11.6.17 at 04:19 am by Roy Osing
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