Roy's Blog

October 20, 2011

What happens when you hire for goosebumps?

Creating a dazzling service experience for a customer requires a single ingredient, without which, it is impossible to deliver.

Ever been in a store or restaurant and have been served by someone who you are convinced would prefer not to have to deal with you?

Their body language, attitude and tone all suggest they would rather be doing something else other than taking care of you and your wants.

Love humans

You can’t be dazzled if the person dealing with you prefers taking inventory over taking care of another human being.

If no love, then no dazzle. It’s as simple as that.

Can you train people to love humans?

NO! You can get them to grin but that’s as far as it goes.

If you want a human being lover, you have to spot them and recruit them.

And the interview must look different. Ask the candidate straight out “do you love humans?” and, when they say “yes”, follow up with “Tell me a story that would illustrate just how much you care for your fellow human beings.”

Those that really don’t want to be caregivers leave you cold with their response. Those that were borne to serve leave you with goosebumps.

Hire for goosebumps.


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  • Posted 10.20.11 at 10:29 am by Roy Osing
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