Be Different or be dead

September 9, 2024

Out-of-the-Box Thinking Isn’t Enough: Why You Need Fearless Doers

Out-of-the-Box Thinking Isn’t Enough: Why You Need Fearless Doers.

Let’s face it, there’s a certain allure to the “out-of-the-box thinker.” They’re the ones with the wild ideas, the ability to see problems from unconventional angles.

But here’s the truth: out-of-the-box thinking alone isn’t enough. In the real world, ideas are a dime a dozen.

What truly separates the dreamers from the doers is the ability to take those ideas and turn them into reality.

That’s where the out-of-the-box doer comes in.

These are the individuals who not only have the vision but also the drive and the know-how to translate that vision into action.

They’re the bridge between brilliant concepts and tangible results.

Here’s why out-of-the-box doers are the most valuable assets any organization can have:

Ideas Without Execution Are Worthless — Great ideas are a starting point, but without a clear plan and the relentless pursuit of execution, they remain just that – ideas.

Out-of-the-box doers understand this. They’re not afraid to get their hands dirty, to break down the big picture into actionable steps, and to see things through to completion.

Actionable Tips to Become an Out-of-the-Box Doer — Before diving into the tips, let’s shift gears for a moment.

To truly execute anything effectively, we need a framework – a context or roadmap to guide our actions.
This is where the Strategic Game Plan (SGP) comes in.

The SGP is a simple yet powerful tool that allows you to quickly create a strategy and begin executing within a short timeframe.

Here’s a glimpse into the core of the SGP:

✔️ HOW BIG do you want to be? Define your desired revenue growth target for the next 24 months.

✔️ WHO to SERVE? Identify the specific customer groups you want to target.

✔️ HOW will you COMPETE and WIN? Craft a clear and concise ONLY Statement that outlines your unique competitive advantage. (e.g., “By being the ONLY ones who…”)

Now, let’s use this framework to fuel your inner out-of-the-box doer with these actionable tips:

#1. Build a Plan for Execution — An SGP is a great starting point, but it needs a clear action plan.
Focus on creating a “built-to-execute” plan – one that translates your vision into actionable steps and assigns responsibility to key individuals to ensure results are achieved.

#2. Cleanse the Inside — Sometimes, internal roadblocks can hinder execution.
Identify and eliminate dumb rules and bureaucratic processes that bog down your team.

Empower your employees and make it easier for them to do their jobs effectively.

#3. Assign a Strategy Hawk — Someone needs to champion the execution process.

This is your Strategy Hawk – a tenacious leader who ensures the SGP is implemented effectively and drives the team towards achieving its objectives.

#4. Focus on the Frontline — The success of any plan hinges on the frontline employees.
Hold regular meetings—Bear Pit Sessions—with them to understand their needs and provide them with the necessary support to excel.

Recognize and reward their contributions to keep them motivated.

#5. Clarity is Key — Don’t assume everyone understands their role in executing the plan.
Take the time to translate the SGP into specific actions for each department and individual.

This ensures everyone is aligned and working towards the same goal.

The Takeaway
Out-of-the-box thinking is a valuable asset, but it’s only half the equation.

The true game-changers are the out-of-the-box doers – the individuals who combine innovative thinking with relentless execution.

By following these tips and embracing the “doer” mentality, you can turn your ideas into reality and achieve extraordinary results.
Cheers,
Roy
My 100 Podcast Shows that will take your business and your career to astronomical heights.

My Podcast Show My Podcast Show Audacious Moves to A BILLION will share the specific Moves I made to achieve jaw-dropping growth in an insanely competitive internet business.

”The Audacious Unheard of Ways I Took a Startup to A BILLION IN SALES” is the latest in my BE DiFFERENT or be dead Book Series.

• Posted 9.9.24 at 06:00 am by Roy Osing
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September 2, 2024

Why The Funeral Business Is Amazing At Customer Service

Why The Funeral Business Is Great At Customer Service.

Customer service is a cornerstone of business success across all industries.
However, the funeral business presents a unique perspective on customer service that holds valuable lessons for all sectors.

Here, sensitivity, compassion, and meticulous attention to detail are paramount, revealing strategies that can enhance the customer service experiences in any field.

Understanding Emotional Needs

At the heart of the funeral business is the ability to profoundly understand and meet the emotional needs of grieving clients.
Funeral directors and staff often deal with people at one of the most vulnerable times in their lives.

Businesses in any sector can learn from this by prioritizing real concern and empathy in their customer service practices.
This means recruiting and training staff to genuinely listen, understand customer concerns, and respond with kindness, caring and respect.
Empathy builds trust and fosters long-term relationships.

Personalization

Funeral services are incredibly personalized. This industry teaches the importance of recognizing that every customer is unique, and their needs can significantly vary.

By offering tailored services, the funeral business ensures each ceremony reflects the unique life of the deceased. Similarly, businesses can enhance customer satisfaction by offering personalized products and services that cater to the specific wants, desires and CRAVINGS of their customers.

Attention to Detail

In the funeral business, attention to detail is crucial. Every element, from the flowers to the memorial program, must be precisely executed.

Mistakes are not an option in such a sensitive context. This meticulousness can translate to other industries by emphasizing the importance of consistency and precision in customer service.

Ensuring that every interaction, transaction, and follow-up is handled flawlessly can significantly elevate the customer experience.

Discreet Efficiency

Funeral professionals must be efficient yet discreet, managing arrangements seamlessly without overwhelming families. This balance of efficiency and sensitivity is a valuable lesson.

Businesses should strive for streamlined processes that simplify the customer experience, addressing needs swiftly while maintaining a respectful demeanour.

Continuous Support

The support provided by funeral services often extends beyond the immediate need, offering resources and follow-up care. This ongoing support demonstrates a commitment to the client’s well-being.

Any business can adopt this principle by establishing robust after-sales support and checking in with customers to ensure continued satisfaction and address any ongoing needs.

The funeral business exemplifies the profound impact of empathetic, personalized, detail-oriented, and continuous customer service.

By adopting these principles, businesses in any industry can cultivate deeper, more meaningful relationships with their customers, ultimately fostering loyalty and trust.

Cheers,
Roy
My 100 Podcast Shows that will take your business and your career to astronomical heights.

My Podcast Show My Podcast Show Audacious Moves to A BILLION will share the specific Moves I made to achieve jaw-dropping growth in an insanely competitive internet business.

”The Audacious Unheard of Ways I Took a Startup to A BILLION IN SALES” is the latest in my BE DiFFERENT or be dead Book Series.

• Posted 9.2.24 at 04:00 am by Roy Osing
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August 26, 2024

Why the Competition Isn’t Important; Your Loyal Customers Are

Why the Competition Isn’t Important; Your Loyal Customers Are.

While keeping an eye on competitors is important, a surprising number of businesses get bogged down trying to build a protective shield around their business to keep their competitors out.

This focus is misplaced. What leaders SHOULD be focused on is being obsessed with doing whatever they can to prevent loyal customers from leaving.

Here’s why focusing on building barriers to competitive entry is a bad idea:

▪️Everyone’s doing it: Building competitive barriers is a common tactic employed by most organizations, making it ineffective for any one of them seeking to gain a true advantage.

▪️Theory vs. Reality: These strategies are often complex and impractical for real-world businesses.

▪️Distraction City: While you’re busy building walls, your customers are most likely getting neglected.

▪️False Security: A determined competitor will always find a way in, making most barriers ineffective.

Instead of building barriers to competitive entry, cultivate a customer-centric approach and build barriers to CUSTOMER EXIT.

▪️Unmatched Value: Provide such incredible value that competitors can’t compete. Make them say, “it’s not worth the fight!”

▪️Know Your Tribe: Understand your ideal customer and cater directly to their wants and cravings.

▪️Constant Innovation: Keep your offerings fresh and exciting to prevent customer churn.

▪️Surprise and Delight: Go the extra mile to create unforgettable experiences for your customers.

The Grateful Dead said it best:

“You don’t want merely to be the best of the best. You want to be the ONLY ones who do what you do.”

By focusing on being customer obsessed, you create a loyalty so strong, your competition won’t stand a chance.

Cheers,
Roy
My 100 Podcast Shows that will take your business and your career to astronomical heights.

My Podcast Show My Podcast Show Audacious Moves to A BILLION will share the specific Moves I made to achieve jaw-dropping growth in an insanely competitive internet business.

”The Audacious Unheard of Ways I Took a Startup to A BILLION IN SALES” is the latest in my BE DiFFERENT or be dead Book Series.

• Posted 8.26.24 at 04:00 am by Roy Osing
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August 19, 2024

Clear Out Clutter: How To Eliminate Useless Business Activities

Clear Out Clutter: How To Eliminate Useless Business Activities

Ever feel like your business is stuck in the mud?
You might be bogged down by Non-Strategic Activities and Projects—CRAP.

These are tasks and initiatives that may have been important once, but no longer contribute to your strategic goals.

Here’s the thing: strategy isn’t just about what you do, it’s also about what you don’t do.
Focusing solely on new initiatives without eliminating CRAP sets you up for failure.
It drains resources, hinders progress, and keeps you tethered to the past.

So, how do you clear out the clutter and free up your business to move forward?

The CRAP Elimination Plan:

Assign a CRAP Champion — This person will take inventory of every project and activity currently happening in your organization.

Create Categories — Establish two categories: KEEP and CUT. The KEEP pile should be ruthless – only projects that 100% align with your new direction make the cut.
The CUT pile should be generous – anything questionable goes here.

Identify Project Leads — Pinpoint who’s responsible for each project in the CUT pile (the project prime). These folks will eventually be reassigned to your new priorities.

Critical Assessment Meeting — Gather your senior team and have each project prime explain how their project aligns with the new strategy.

This also serves as a gauge of their strategic understanding.

Make the Cut — Decide which projects in the CUT pile will be terminated. Calculate the resource savings from eliminating them.

Reassign Resources — Develop a plan for reassigning people from CUT projects to KEEP projects.
Be prepared to assist those who may not have the skills or who don’t align with the new direction.

Communicate Clearly — Inform everyone about the KEEP and CUT projects, and explain the rationale behind the cuts.
This is a golden opportunity to reinforce your new strategy and get everyone on board.

Remember: Cutting projects can be tough, but it’s essential for progress.

By eliminating CRAP, you free up resources, boost efficiency, and empower your business to reach new heights.

Get started today and watch your business take flight!

Cheers,
Roy
My 100 Podcast Shows that will take your business and your career to astronomical heights.

My Podcast Show My Podcast Show Audacious Moves to A BILLION will share the specific Moves I made to achieve jaw-dropping growth in an insanely competitive internet business.

”The Audacious Unheard of Ways I Took a Startup to A BILLION IN SALES” is the latest in my BE DiFFERENT or be dead Book Series.

• Posted 8.19.24 at 04:00 am by Roy Osing
• Permalink