Be Different or be dead

June 24, 2013

Why people can be too focused on producing results

Source: Unsplash

Why people can be too focused on producing results.

Results focused—a characteristic of an effective person in an organization. Keeping your eye on the prize and pulling out all the stops to get it

Mindless pursuit of your target. is there anything wrong with this picture?

Don’t get me wrong. I am an absolute zealot of delivering results on time on expectations and on budget.

But there is a potential downside if the process of delivering the results is not done thoughtfully.

Delivering results without considering how they are delivered can leave road kill along the way

It can cause devastating collateral damage to bystanders and others who are involved in delivering the results.

Get your thinking around the long term impact of what you are delivering.

The long term lens will encourage you build relationships with people who will play an important role in delivery.

Take time to build trust between yourself and your stakeholders. Distance yourself from thinking about what you are delivering as a transaction.

What’s important is the longevity of what you are delivering. It is sustainability.

Short term transactions rarely yield long term value.

Results delivered through a process of trust, mutual respect and caring will deliver a quality result that will endure for a long time.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 6.24.13 at 05:03 am by Roy Osing
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June 15, 2013

Why copying others is lazy and wrong and you should be fired

Why copying others is lazy and wrong and you should be fired.

Benchmarking is viewed as a necessary process for most organizations. There are benchmarking consultant experts and courses you can take to learn how to benchmark proficiently and gain the maximum benefit.

In my view, benchmarking is a simple concept as is its process:

▪️Identify the organization that excels in some aspect of your operations that you believe requires improvement — customer service, business planning, customer engagement, sales management, accounts receivable, advertising planning and so on;

▪️Map (understand deeply) their system or process to understand exactly how they perform the operation;

▪️Define the actions you must take to incorporate their operating system into your operation with the objective of replicating their level of efficiency.

Benchmarking might help you improve your operations efficiency but it won’t make you stand-out from your competition.

Benchmarking can be problematic on several levels:

Benchmarking is copying

It’s ‘sucking up’ to an organization or individual recognized (by someone presumed to be the thought leader) to be the best at performing a particular function and is therefore the organization you should aspire to be.

It doesn’t make you special. It may help you improve your position in the crowd of hungry competitors by being more efficient at something, but it won’t help you stand out from them by being more relevant or unique.

Copying is the enemy of being different. The maximum benefit you can achieve by copying is best in class levels of performance which may return better operating results than previously obtained but unless you vault beyond these levels true differentiation won’t happen.

Benchmarking keeps you in the herd

The herd is a place where organizations go to blend in with others; to conform with what others do and to lose the DNA attributes that make them special.

Even if you are the ‘best of breed’ you’re still in the herd. It’s just that you execute a process better than any other herd member; you’re still rubbing shoulders with your sameness brethren.

And because you’re tagged ‘the best’, you have no motivation to break away from the herd; you find consolation in it.

The world is becoming a home for best practice addicts and as a result it’s boring and benign.

Benchmarking robs you of your individuality

Benchmarking results in conformance; it sucks any unique thinking you may have out of your system and replaces it with the need to capitulate to the leader of the herd.

Rather than look for a unique solution to your problem, you look for another herd member that has put in the work to create a solution that works for them and you assume you can boilerplate it and it will work for you.

When you copy someone or something, you relegate — subordinate — yourself to them. You roll over, put your ‘paws in the air’ and subsume yourself to the leadership of someone else. Looking up when you’re lying on the ground isn’t a very liberating place to be.

Benchmarking won’t make you special and differentiate you from your competitors

It has no strategic value in moving the organization to a position in the marketplace that ONLY you occupy.

“What are our competitors doing?” is often asked when organizations are thinking about improving how they conduct business, and the benchmarking process ensues — adding zero space between them and their competitors.

And, of course, if you’re chasing another organization, you’re adding nothing to the kitbag of things that make you ‘special’ in the eyes of your customers and encouraging them to spread your word to others and attract new business.

If you copy someone, all you do is lower the bar.

Benchmarking is the enemy of innovation

If you’re a copycat, you’re not an innovator. Benchmarking does little or nothing to stimulate innovation and creativity which seem to be values organizations covet in today’s world of uncertainty and constant change.

In fact benchmarking kills real innovation because it has performance improvement using the standard of another as its end game as opposed to revolutionary changes that determine new strategic outcomes.

We need to get our thinking straight.

Few organizations today stand out, which is sad; few are deemed to be really special by their customers.
Being remarkable isn’t a strategy on the radar of most, or if it is, it’s an elusive goal because leaders allow people to use traditional tools — like benchmarking best of class — to do their jobs.

Uniqueness, remarkability and being special come from being different than your competitors, not copying what they and others do, even if they perform certain functions more efficiently than you do.

We need to change our ways and stick copying where it belongs.

Let’s:
— Start thinking about being different than best in class, not copying best of breed;
— Covet being ‘different than breed’, not best of breed;
— Think about doing what others are not doing, not looking to other’s successes;
— Go in the opposite direction that others are going, not following in their footsteps.
— Define best in class to be the highest bar to be different from, not emulate;
— Purge boilerplates from our toolbox and break new ground (and maybe be the author of a new boilerplate).

Copying is the enemy of being special and remarkable.

And as leaders, let’s change the conversation in our organizations; purging the notion of benchmarking and copying as ways of achieving strategic progress by asking these types of questions of our teams:

▪️”What can we do to be different from the crowd of competitors?”;
▪️“How does what you’re proposing make us stand out from the competition and be special to our customers?”.
▪️“What crazy ‘insane’ thing is a different business to ours doing and how can we use the basics of the idea to morph it into a special idea for us?”

Benchmarking is absolutely the wrong thing to do when the end game for most organizations seems to be uniqueness and remarkability, but there are ways to ‘bend the curve’ and go in the right direction.

Start the change now, though, because time is not your friend.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 6.15.13 at 06:53 am by Roy Osing
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April 29, 2013

6 proven ways to do a better job of innovating

Source: Unsplash

6 proven ways to do a better job of innovating.

Innovate! is critical to the success of any organization, and these innovation strategies have been proven to work

But the process must be guided by a strategy to be different from the competition and provide people reasons why they should buy from them and no one else.

These 6 actions will help you do a better job of innovation.

▪️Establish a context for Innovate! — Idea generation and brainstorming is a waste unless it is guided by strategic direction. Use your strategic business plan as the frame to drive your Innovate! activity.

▪️Develop specific objectives with accountability and time-frames assigned. — Establish specific Innovate! objectives in your game plan to focus on the specific elements which require you to create a “new box”.

▪️Target your Innovate! objectives around your ONLY Statement — It should be your beacon to follow because it establishes your unique position in the market.
Many organizations follow best practices. This works if you want to improve delivery of your core service but it’s NOT OK if you want to stand-out from the competition.

Copying a best practice is a catch-up game at best; it’s not strategic.

Innovate! rule — Consider best practices to deliver flawless core service and your ONLY statement to leave the herd.

▪️Develop your Human Resources plan — to acquire and develop the Innovate! skills and competencies you need as defined by your game plan?

▪️Design reward and recognition programs — around your Innovate! objectives. If you don’t, you will do nothing but encourage the status quo.

▪️Leverage your customer learning capabilities — to drive the Innovate! process. Use both analysis and observation to know everything there is to know about WHO you have chosen to serve. Follow their lead.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 4.29.13 at 06:53 am by Roy Osing
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March 18, 2013

Why a successful business plan depends on avoiding ‘yummy’

Why a successful business plan depends on avoiding ‘yummy’.

If you chase yummy incoming activities, your business plan is toast.

So, here you are. You have completed your business plan and now you must determine the tactics you need to see your brave idea turn into reality.
You start with a clean sheet of paper and decide to brainstorm on all the things you need to do to implement your new plan.

Good idea? Well, it can be, or it can create a lot of activity but little movement forward.

It’s ok to create a list of possible actions that you feel should be taken, but then you must purge the list down to the critical few actions to focus on that you believe have an 80 percent chance of achieving the results you want.
You simply don’t have enough resources and bandwidth to do an effective job on 25 things you have on your brainstorming list.

Multitasking is deadly when you are trying to implement the game plan of your ‘new baby’.

If you can’t define the critical few actions necessary to achieve progress towards your business plan goals, it indicates that you really don’t understand your strategy and the specific execution levers are necessary to get you going.

Spend time debating this issue because if you merely throw possibilities at the wall and then try to implement every one of them, your energies will be spread too thin and you will be unable to move forward.

Determine 3 things (or maybe 4 or 5, but not a dozen) that will produce 80% of your business plan results and get on with them — Roy’s Rule of 3

Spend time on Roy’s Rule; it will pay off handsomely for you.

Beware of yummy

Once you’ve defined the few critical things that you believe will get your startup off the ground, be prepared for distractions that will pull you away from your game plan. This always happens as you learn more about what your strategy means, and when others find out what you’re up to and present you with added opportunities.

If you have more than three priorities then you don’t have any — Jim Collins, Author

For example, you’ve decided on the customer group you want to target and out-of-the-blue comes someone who is not a target customer reaching out to you to ask for your attention.

They want to explore adopting your product solution and of course they have questions that they need answers to which will take time and effort on your part to accommodate — they will drain your scarce resources.

This happens all the time. A client of mine decided to focus on the Vancouver market where access was easy and market growth was attractive. Then they received a call from an organization in South America who found out about their innovative solution and wanted to explore partnership opportunities with them. Clearly not on strategy. But oh so tempting to chase!

‘Yummy incoming’  is the over-the-transom stuff that comes up that we are tempted to chase.

Another client developed an innovative wireless technology for a particular application in the security market segment. When other companies learned of their plans, they reached out and presented them with other potential applications for their technology.

The CEO was delighted with the additional interest and decided to evaluate these new opportunities but in doing so diffused the efforts of his team and reduced the focus on building the security solution. The end result after about a year of toiling over at least a half dozen applications was nothing advanced. The security opportunity faltered and investors pulled their funding. yummy was the instrument of their demise.

What do you do when yummy appears and has the potential of pushing your business plan off the rail?

How to beat yummy

Here’s how to keep yummy from diluting the effectiveness of your business plan:an action plan to consider.

▪️ Give yourself one day — no more — to do a quick and dirty evaluation on whether or not yummy has any potential. It’s important that you maintain the discipline to not burn endless resource cycles on the possibility that there could be a significant opportunity vis-a-vis your current focus but you have to make the call fast so the impact on your current momentum is minimized.

▪️ If you decide to chase yummy , go back and review your business plan. If Yummy looks like it has potential, change the focus of your business plan.

If you decide to try and have it both ways — trying to stay on your original path and also chase yummy — you won’t succeed in execution your business plan and you probably won’t do a decent job chasing yummy . 

You can’t have more than a handful of number one priorities. Multitasking is bad news for most organizations but it’s deadly for startups. And don’t for even a moment think you have the luxury of taking on additional resources to implement yummy . You don’t.

▪️ Explore whether or not the organization representing yummy is prepared to contribute resources to evaluate the potential of their idea and to help implement it if it turns out if it offers as much value as your current strategy. They may be willing to partner with you in the development of their idea and in the go-to-market action plan in return for a piece of the action.

Remember, every minute yummy consumes your time is a minute less you have to spend on the focus you’ve decided on to execute your overall strategy so resist the temptation to deviate from it without compelling evidence that you will be better off doing so.

Chasing stuff is not healthy. Busyness may be comfort food, but remember that you created a game plan to avoid eating it.

Successful businesses focus on their business plan and don’t chase things that are interesting and cool but are clearly off strategy.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 3.18.13 at 09:57 am by Roy Osing
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