July 21, 2025

How to Hire Someone Who “Loves” People

How to Hire Someone Who “Loves” People

In the quest to deliver astonishing customer experiences, technical skills alone aren’t enough.

To truly dazzle your customers, you need employees with an innate desire to care – individuals who genuinely love people.

You can train someone to be technically proficient, even to adopt a friendly tone of voice, but you can’t teach empathy or the deep-seated desire to go above and beyond for others. 

This inherent quality is crucial for building a team of exceptional customer caregivers. 

So, how do you find these “Human Being Lovers”?

The hiring process needs to reflect the importance of this crucial role.  Leaders must be actively involved, setting the tone and ensuring the right candidates are identified.

Forget relying solely on emails and remote interviews; face-to-face interaction is essential. 

The interview setting should be deliberate: the prospective employee, the hiring department leader, and the leader’s immediate manager should all be present. 

While this might seem overwhelming to the candidate, it underscores the significance of the position and provides valuable learning opportunities for managers involved in the process.

The key lies in two simple, yet powerful, questions posed by the hiring leader:

#1. “Do you ‘love’ people?”

Many candidates will reflexively answer “yes,” anticipating the desired response.  This initial question serves as a filter, moving the conversation to a more revealing stage.

#2. “Tell me a story that proves how much you ‘love’ your fellow human beings.”

This is where the magic happens. 

This open-ended question separates the genuine candidates from those merely trying to impress. 

You’ll encounter two types of responses:

Superficial stories: These lack genuine emotion and passion. 
They’re often rehearsed or generic answers designed to meet expectations, leaving the interviewers feeling unmoved.

Goosebump-inducing stories:  These are the goldmines.  These narratives are rich with emotion, empathy, and heartfelt caring.

They are honest, believable, and leave a lasting impression on everyone present. The passion and authenticity are palpable.

The decision is clear: hire the candidate who gives you goosebumps.

Their technical skills can be honed through training, but their inherent love for people – the ability to connect with and care for others – is a far rarer and more valuable asset.

Once you’ve found this individual, invest in their training and development, providing them with the necessary skills and competence to excel in their role. 
Be patient, nurture their talents, and watch the transformation unfold within your workforce. 

You’ll see increased employee engagement, soaring customer service results, heightened customer loyalty, revenue growth, and organizational performance that reaches remarkable heights.

The investment in finding a “Human Being Lover” pays off exponentially.

Cheers,
Roy
My Podcast Show Audacious Moves to A BILLION shares the specific Moves I made to achieve jaw-dropping growth in an insanely competitive internet business.

”The Audacious Unheard of Ways I Took a Startup to A BILLION IN SALES” is the latest in my BE DiFFERENT or be dead Book Series.

• Posted 7.21.25 at 06:00 am by Roy Osing
• Permalink