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October 24, 2020

Breakthrough customer satisfaction lessons from COVID-19 business leaders

Breakthrough customer satisfaction lessons from COVID-19 business leaders.

Recent studies from Glassdoor and the Journal of the Academy of Marketing Science found in 2019 that there is a strong relationship between reported employee satisfaction and customer happiness. These findings are especially important when taken in the context of the Coronavirus pandemic.

Many companies pivoted to better support their customers in innovative and empathetic ways during this time, and the best also placed an emphasis on employee and community support as well.
By prioritizing their employees and the community, these companies were able to also achieve higher levels of customer satisfaction during a crisis.

Take a look at the visual from Chattermill below to learn about 10 companies that showed their commitment to good during this time.

— Heidi Thiel is a writer and content creator based in New York City. When she isn’t covering customer experience, AI and tech, and leadership articles, you can usually find her with her nose in a book or taking a walk through Central Park.

• Posted 10.24.20 at 05:00 am by Roy Osing
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