The cool conversation around my work…

I’m truly grateful for the support so many people around the world have given to my work.

Here are the Thoughtful Remarks of those who once were strangers…

“ Great, insightful, confrontative (as in stay awake!!) article Roy. Thank you. Jim” — What human frailties does COVID expose?

— Dr Jim Sellner, Team and Leadership Development Guru, Vancouver, Canada

“ Definitely worth looking into - good insight into quality customer service. Thanks for sharing, Roy.” — 4 proven ways to amaze your customers

— Carly Shortland, LinkedIn Virtual Assistants, Brisbane Australia

“This post is a customer service must read how-to guidebook” — 4 proven ways to AMAZE your customers

— Bill Quiseng, Customer service guru and GM of Marriott Vacation Club Pulse San Diego, USA

“ These are excellent ideas to prepare for the new normal, Roy, thanks for sharing” — 9 ideas to help you prepare for the new normal

— Vaughan Paynter, LinkedIn lead generation, Brisbane, Australia

“ Good advice - especially "ask how you can help...." — This is how to succeed with a boomer boss

— Paula Cusati, Freelance digital and content marketer, British Columbia Canada

“Thanks for this Roy! I’m going to re-write my sales plan now.” — How to get sales to really not sell anything

— Stacey Foley, Sales Professional, Vancouver Canada

“Thank you @RoyOsing a very practical insight to a very difficult situation” — This is how COVID-19 can help a small business

— Ravinder Singh, New Delhi, India

“This was a thought provoking article that comes at a useful time for me in my business. I was particularly struck by your pointing out the difference between value packages and bundles. Thanks, Roy.” — Marketers: this is what a value package looks like

— Helen Wilkie, Executive Book Coach, Toronto Canada and Buenos Aires, Argentina

“This is bang on. I especially related to the 'company policy' being a frustration for the customer - and I'm certain - it's a de-motivator for the employee too as it's so limiting. The other is that customer service is looked at as a cost. These 2 are easy to shift as you're not starting from scratch.” — 4 simple reasons customer service needs a do-over

— Matt MacEachern, Leadership Development Expert, Vancouver

“One of the better posts I’ve read here on Linkedin. A fresh and great perspective” — 5 reasons why being unpredictable increases your chances of winning

— Carly Shortland, LinkedIn Trained Virtual Assistants, Brisbane, Australia