June 24, 2010

Labels for a Frontline Leader

The Frontline Leader position should “Rule the Charts” given the strategically critical role it plays caryying out the Game Plan of the organization.

When creating the list of Role expectations for this position, consider the following Labels….

> Barrier Basher
> Roadblock Destroyer
> Execution Maniac
> “One-And-Only” People Server
> Dumb-it-Down Fanatic
> Ultimate Cheerleader
> Praise Lavisher
> Celebration Host
> Recognizer and Rewarder of Dazzling Moments of Service
> Chief Custodian of The Customer Moment
> Relentless Advocate of the Frontline “on the inside”
> Customer “Secret” Gatherer
> Service Recovery Addict
> “Get-Me-The-Results”
> “SHE”. The fact is that women are generally better than men at the above!

Recruit individuals in the image of these Labels. Hold them accountable to perform these responsibilities in a superlative manner. Pay them for doing this stuff.

The result? Customer Moments that will create fans and advocates for your business for Life. Worth doing? You bet!

Cheers, Roy
Remember to follow me on Twitter
Take the BE DiFFERENT Quiz

Related Blog Articles
The Customer Opportunity Spotter
Attributes of a BE DiFFERENT Leader
Does your Organization Structure Serve the Customer?
Four Steps to Dazzle Customers

Leadership | Serving Customers | Permalink
Posted 6.24.10 at 08:00 am by Roy Osing | Read Comments (0) | Leave a Comment