January 7, 2010

Geox: a Triple Play

Personal story…

My wife and I were in Paris this year and we decided to buy Geox shoes for each of our five grandchildren. Were were captivated by the style of the kids shoes and the price point was right so we made the purchase.

We hit 3-for-4. They hit the mark with everyone but our youngest granddaughter. Unfortunately we brough home 2 left foot shoes! Dumb thing to do, but we missed it.

I sent an e-mail to the store in Paris but got no response. I admit that I was thinking that we would get no resolution of our problem.

Then I e-mailed the Geox main HQ in Canada. In one day I received an apology back and a question as to which store in the Vancouver area would be convenient for me to go in to and exchange the 2 left-footers for the real thing. I responded and within a few days I had a replacement pair of shoes (even a more fasionable syle that the original ones we picked out). Done. No pain.

Conclusion: it is so nice to run into an organization that provides the appropriate balance of:
- a fashionable product line
- competitive prices that reflect the VALUE of what you are getting
- dazzling customer service particulary when there has been a blunder.

Nicely done Dick Debbie and Geox Canada

Cheers,
Roy Osing
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Posted 1.7.10 at 03:46 pm by Roy Osing | Read Comments (0) | Leave a Comment