February 16, 2009

BE DiFFERENT Businesses Whistler, BC

While I was researching my book, I came across some amazing companies that exhibit BE DiFFERENT practices that separated them from their competitors.

The Spaghetti Factory has a ‘Service Recovery’ culture that seems to come naturally. I provide a personal story in my book that illustrates that this organization clearly understands what has to be done when there is a service breakdown. They didn’t merely fix the problem that they had created for my family they went well beyond to ‘fall over backward’ and dazzled us. I have told this story again and again. Go visit them the next time you are in Whistler. Hats of to Marlys Clemiss and her team!

The Fairmont Chateau is a much larger organization but has an instinct for cultivating and nurturing deep relationships with their customers. This is always difficult for any large service team. I truly believe that the Fairmont does have the ‘Spirit to Serve’ value for its employees, but I also believe that the people in the organization get it instinctively. It is an innate thing they have to care of you. Visit the Mallard Lounge and Terrace some time and enjoy the efficient and caring service provided by Sarah Wark and her team of service professionals. You won’t want to leave!

Stay tuned for more examples of BE DiFFERENT organizations that I feature in my book. Cheers, Roy Osing

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Posted 2.16.09 at 01:46 pm by Roy Osing | Read Comments (0) | Leave a Comment