Be Different or be dead

May 18, 2015

Small biz leaders are great; here’s 5 reasons why

Source: Unsplash

Small biz leaders are great; here’s 5 reasons why.

Large and small teams face the same challenges: getting and keeping customers, engaging employees, managing costs and so on. Performance of large vs small, however, is determined by how effective the leader is.

I’m a fan of small business. I admire their passion and commitment.

And their leaders, who can teach the big guys a thing or two.

Here are 5 priceless gifts from small business leaders;

1. Get hands on — Feel the ‘hot breath’ of the customer everyday.

2. Get dirty — Feel what it’s like to do your business with insufficient tools and order fulfilment processes that don’t work the way they should. Follow up on customer complaints and learn how painful it can be.

3. Get in the trenches with the frontline — Take customer calls. Learn what it’s like representing your company to ‘the outside’. Make a point of honouring your frontline folks who succeed despite of the support they typically get from your managers.

4. Deliver value as your personal priority — It’s not about the company, it’s about YOU, and your personal contribution to what your organization delivers to your customers. Don’t delegate it.

5. Be human — And make a fool of yourself.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

• Posted 5.18.15 at 04:30 am by Roy Osing
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