Roy's Blog: May 2016

May 26, 2016

Guest post -  “Truth is like Poetry”

Truth is Like Poetry

Mostly confuses us.
We can’t take it in.
We give up on it.

Forty years of coaching people tells me that being confronted with a “Truth” does not result in people changing their minds or, if so, it’s a very small number of people.

Even the people who have changed their minds often won’t admit they have changed their minds.

People make just as many self-inflicted mistakes when the stakes go up, maybe more.
They say the thing that is highly likely to happen to them, based on data, cannot happen - and it happens.
When it does, they are completely shocked and devastated.

Why is this pervasive, so predictable pattern so common and why I do it in my own life?

Daniel Kahneman, a Nobel Laureate and behavioral economist thought it is a result of being overconfident, coupled with confirmation bias - you only consider feedback that fits your biases.

Then we have hindsight bias.

Hindsight bias was introduced by Baruch Fischhoff.

Hindsight bias is the inclination to believe that after the fact, we all think the things that went wrong were obvious.

In the corporate world, the evidence for hindsight bias is overwhelming, which has huge implications for teams because when leaders evaluate the decisions of their team members, they only do so with hindsight.

So a project goes sideways. Then, after the fact it becomes clear to everyone why it failed.

Then we have, on teams, The Abilene Paradox.

In an Abilene Paradox a group of people collectively decide on a course of action that is counter to the preferences of many team members.

The Abilene Paradox is characterized by an inability and/or unwillingness to deal with the conflict that may arise if one speaks one’s “truth.”

Might these dynamics be influencing the effectiveness of you and your team?

Dr. Jim Sellner, PhD., DipC. is VP, Learning’s & Applications, VIVO Team Development and the Author of “Leadership for Einsteins: How Smart Leaders Bring Out the Genius in People” and “Account-Ability: The Science of Human Performance -The Skill & Will of Getting Things Done”.

Check out the VIVO team’s work here.

  • Posted 5.26.16 at 04:10 am by Roy Osing
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May 23, 2016

Guest post - “10 Signs You Might Be a Workaholic”

What characteristics distinguish a hard worker from a workaholic? It’s possible you may have an addiction to work if:

1. You’re first to arrive in the office and last to leave.

They say, “The early bird gets the worm,” but doing it every day is a sign of overwork.

2. You work through lunch hour every day.

A big misconception about succeeding at work is making lunch hour more productive. In truth, taking a break can actually improve your creative thinking and let you recharge.

3. You get stressed when you are not at work.

Life is a conglomeration of countless activities, aspects, goals, dreams, and passions. Work is only one. You shouldn’t feel anxious or stressed being away from it.

4. You can’t get any satisfaction from the work targets that you do make.

Many workaholics constantly feel whatever goals they make aren’t good enough and that they must excel further and work even harder.

5. You don’t take vacations.

Even for the most successful worker, a yearly vacation is crucial to health of mind, body, and spirit.

6. Your mind is on work even when you are not there.

Workaholics are often so preoccupied with work that they’re not present in the moment they’re in.

7. You work while sick.

Sick days are there for a reason.

8. You hide work from loved ones.

Some workaholics feel ashamed about the amount of work they do and conceal it from loved ones. (Working once your spouse has gone to sleep, for example.)

9. You micromanage.

It’s important to do your job and even a little extra, but workaholics will try to do everything on their own.

10. You’ve never told your boss no.

Sometimes you have to be able to say no to someone asking too much, but workaholics usually can’t.

Be different: know the difference between working to live and living to work. Being a workaholic is detrimental to your health, and it’ll eventually catch up to you. Seeking balance — taking vacations, refueling with breaks throughout the day, spending time with loved ones — is as essential as the work you do. When you take steps to get away from work every now and then, you’ll likely find that you’re actually more productive and happier to boot.

Sean Morris is a former social worker turned stay-at-home dad. He knows what it’s like to juggle family and career. He did it for years until deciding to become a stay-at-home dad after the birth of his son. Though he loved his career, he has found this additional time with his kids to be the most rewarding experience of his life. He began writing for to share his experiences and to help guide anyone struggling to find the best path for their life, career, and/or family.

  • Posted 5.23.16 at 06:09 am by Roy Osing
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May 16, 2016

Would you take your #product out for dinner?

Or would you make a weekend out of it?

A dinner conveys a certain amount of value being derived but a weekend is at another level completely.

And of course if you wouldn’t even talk to your product, that’s another story.

The amount of personal time and money you are prepared to invest depends on the value you receive.

How is value described? 

By how your product FUNCTIONS? Does it work as promised? Does it deliver to specifications?

Or is value related to how your product makes you FEEL when consumed? Are you proud of it?

Does it blow your mind?

Value from function or Value from feelings.

Which is more important? Which is the better metric of product performance?

Most organizations believe a product is performing well if it consistently does what it’s supposed to do.

Product specifications are delivered 24X7. Dependability is the key success factor.

The issue is that performance doesn’t go far enough today; customers expect products that work as promised. And when they do, they are at best SATISFIED.

No loyalty is created and the customer will leave for a better “mousetrap” when it shows up.

On the other hand, when the product AMAZES, when memories are created and when magic happens, customers buy in at a completely different level.

They turn into maniacal fans who go out of their way to support your organization in every way.

And they spread your word to others.

By all means ensure your product performs consistently, but don’t stop until you wrap it up with an AMAZE layer that delights.


Check out my BE DiFFERENT or be dead Book Series

Other articles you might like
8 steps to grow your small business
You can put lipstick on a pig, but it’s still a pig
How to make forgettable #marketing unforgettable

  • Posted 5.16.16 at 04:04 am by Roy Osing
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May 13, 2016

FOR LOAN (and for free) guest writer

I love writing and I would be pleased to write for you!

I have my own blog and I post weekly.

I have had the good fortune to achieve success in virtually every aspect of organizational performance; this makes me different than most other writers who talk to some particular aspect of organizational “life” such as leadership, marketing, human resources and so on.

I speak to all organizational functions from the point of view of having demonstrated success; the benefit of a 30+ year career as an executive leader. I speak to want actually works not what theoretically SHOULD work.

My passion is to help others who are looking to improve themselves personally and their organization.

To offer my perspective on what works because it worked for me.

I am looking to continue to “spread my word” through as many channels as possible, and to do it as a complimentary service.

Here’s a sample of the posts I have written for other channels…

On leadership...
16 secrets of mind-blowing leaders
What differentiates an exceptional boss from the rest

On career development...
How online dating can help your #career
4 steps to building a killer resume

On public speaking...
5 reasons why I don’t listen when you speak
8 things I do to make my story compelling

On sales...
Self-assessment: Are you a sales stand-out?
Shattering Sales Stereotypes: The Six Rules of Un-Sales

On marketing...
Playing the price cutting game isn’t good marketing, it’s insanity
8 ways to build marketing muscle

On organizational culture...
10 workplace dysfunctions that must be eliminated.
How to cure a sick company culture

On strategic planning...
Traditional strategic #planning is all screwed up
Why benchmarking sucks
#StrategicPlanning: 8 ways to dump your CRAP

On competitive advantage and differentiation...
How to create a competitive claim that is more than just hot air
How NOT to have a competitive position

On customer service and the service experience...
3 essentials to provide stand-out #customerservice
Customer complaints are a #PAIN or…

On small business and entrepreneurs...
6 tips for bucking the small business failure rate
6 steps that will prevent your startup from going down in flames

On recruitment...
If you want to dazzle your customers, hire for goosebumps

If you are interested in my complementary writing expertise just ask.

Check out my BE DiFFERENT or be dead Book Series

More examples of my work...
Chart your #sales success with this library
Your #leadership library
How to take your #career beyond the crowd
Roy’s tips for #business success

  • Posted 5.13.16 at 04:00 pm by Roy Osing
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