Roy's Blog: March 2017

March 19, 2017

How to eliminate the crap in your business

If your new strategy development process does not deal with the CRAP you need to eliminate, it will surely fail.

There is no way you can renew your strategic direction and target new customers and re-vector your competitive claim if you continue to do things that were part of your old plan.

You simply do not have sufficient resources and bandwidth to do it all, and even if you did, the past will create inertia that will prevent you from moving to a new place.

CRAP

So, treat CUT THE CRAP as a fundamental part of your strategy building process.

Once you have charted your new course, include CRAP analysis in your execution plan.

What things are you now doing that are no longer necessary? How can they be eliminated? What resources can be made available to your new strategy from CRAP activities?

Create a CRAP list and make it long; create a KEEP list and make it small.

Make it tough on yourself to retain CRAP. Subject each CRAP item to rigorous review before deciding to KEEP it. Remember CRAP represents potential resources to get on with new projects.

And beware of those who possess the CRAP.

These custodians of the past are people who are comfortable handling past activities; they enjoy them and they don’t want to change.

They are managers of irrelevance and are critical to the CRAP elimination process. If they are permitted to continue to do their thing they will infect others in your organization and prevent them from taking on the new direction.

Identify these folks and manage them: either reassign them or, if they are unwilling to move to the future, exit them with dignity from your organization.

Designate a cut the CRAP champion for the task; make it a senior person in your organization that has the tenacity, perseverance and currency with employees to give the job the credibility it deserves.

Charge this person (make it a critical component of their performance and compensation plan) to make it happen. Review progress regularly. Communicate results to the organization.

Make it matter to everyone. When someone tells you they don’t have the resources to execute the new direction ask them how much CRAP they have eliminated.

Make the organization accountable to CRAP elimination.

Cheers,
Roy

Sales blogger


Check out my BE DiFFERENT or be dead Book Series

Recent articles you might like
How a leader can kill creativity in 6 easy steps
Marketers should appeal to the heart not the mind
7 ways leaders can think differently to achieve strategic goals

  • Posted 3.19.17 at 06:18 am by Roy Osing
  • Permalink

March 13, 2017

6 unbelievable ways leaders can destroy creativity

Innovation is crushed.

Creativity is stultified.

Employees are reduced to cogs.

Fresh thought is constrained to a minimum.

Barriers to new ideas are erected.

These results are often the product of leadership behaviour even though they are completely at odds with what leaders openly espouse to employees as the culture and values they seek to establish.

These six actions will effectively kill any desire for individuals to freely express themselves; they will suck every morsel of originality from their bones.

1. Say “That’s not the way we do things around here” whenever someone presents a new idea.
This is the hold-on-to-the-past move that will shut out people from even thinking about new ways of doing things. It’s ok for a leader to honour the past, but they must say “goodbye” at some point to enable the organization to continually renew itself and survive.

2. Measure employees on how well they follow internal policies. If you manage performance and compensation on how well people “Color inside the lines” and conform to existing rules they will be be solely internally focused and unlikely to advance changes to keep pace with the dynamics of the external environment.

3. “De-reward” people for making mistakes in the pursuit of excellence, quality and perfection. Emphasize the importance of “getting it right the first time” rather than trial and error. Communicate examples of employees making mistakes to show what is not ok.

4. Insist on arduous analysis of every change being contemplated regardless of complexity. Impose a strict business case process that emphasizes analysis methodology rather than enabling fast and easy decision making.

Job description

5. Recognize people for the ways they relentlessly practice the internal rules of the organization. A “Best Rule Follower” award program always gets the message across that doing what the rules say is more important than using individual judgement and expression.

6. Never allow people to step beyond their immediate role boundaries. Focus everyone’s attention on their job description. Keep their blinders on; never allow them to think beyond to discover the NEW art of the possible.

Do you witness any of these actions in your organization?

If you do, you are witnessing the annihilation of original thought.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

Recent articles you might like
Marketers should appeal to the heart not the mind
7 ways leaders can think differently to achieve strategic goals
The ONE way to create memorable customer experiences

  • Posted 3.13.17 at 04:16 am by Roy Osing
  • Permalink

March 3, 2017

Marketers should appeal to the heart not the mind

We live in a product flogging world.

Products are pushed at us. Technology rains down on us through mass communications.

What businesses supply (as opposed to what we want) is jammed down our throats with the hope that we will bite-and-buy what they offer.

Today more than ever, however, purchase decisions are motivated by what people want and desire, not need.

People buy on the basis of what they yearn for and ache for; to achieve happiness in a world with pressure and stress on their lives.

Product flogging is intrusive and completely out of sync with this reality, and is a recipe to fail.

Happiness is driven by what we experience rather than what we consume in material goods. Fond memories of a family vacation are long-lasting. The new car is fun for a while but soon feels no different than just the one we just traded in.

This is a game-changer for product floggers. Rather than push features, technology and price, the challenge is to create broad-based appeals to the full spectrum of feelings that an individual has.

The marketer’s objective in this sense is to elicit a positive emotional response from the customer, rather than satisfy a consumer need.

“When people were asked to recall their most significant material purchase and their most significant experiential purchase over the past five years, they reported the experiential purchase brought them more joy and enduring satisfaction, and it was clearly ‘money well spent’ compared with the material purchase,” wrote Thomas Gilovich, Professor of Psychology, Cornell University in Determinants of Happiness.

Furthermore, experiences create more happiness than material goods because they are a personal expression of what we desire. They belong to us alone and no one else.

Memo to marketers: forsake your flogging ways and start creating personal experiences for your customers.

Keep Maya Angelou’s words in mind: “... people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

The payback is long-term customer loyalty; the better they feel, the longer they stay.

Customer loyalty

These 3 steps will get you started.

1. Establish the EXPERIENCE CREATOR POSITION in marketing to augment in the standard product management role.
These are the experience packagers; the folks that integrate, brand and price the value elements necessary to deliver the complete experience that customers covet.

2. Include FEELINGS as a key element of marketing research. What experience would make someone happy, special and fulfilled? What does the person crave?

3. Measure the EMOTIONAL ELEMENT of your experience packages; “How did it make you feel?” not just “Did it meet your needs?”

The world is full of floggers.

If you want to make a difference and stand-out from the flogging herd, let experiences guide you.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

Recent articles you might like
7 ways leaders can think differently to achieve strategic goals
The ONE way to create memorable customer experiences
12 ways to get the most out of your mentor

  • Posted 3.3.17 at 01:45 pm by Roy Osing
  • Permalink

February 27, 2017

7 ways leaders can think differently to achieve strategic goals

It’s not good enough to rely on traditional methods; leaders must think differently to create value for their organizations.

The “silver bullet” for leaders is to loosen up on the process for setting business goals and tighten up on execution required to achieve them.

Organizations are trapped in the same-old strategic planning process of lengthy analysis, subject matter expert presentations and application of theoretical strategy-building precepts promulgated by consultants and academics.

Boring

What theoretically makes sense rarely works in the real world where people, technology, changing priorities, regulations and the unpredictable all collide in a “perfect storm”.

I come from the practical side of business.

I believe that if you can’t execute the strategy in a world of imperfection, the strategy is useless. After all, results are more interesting than the theoretical pristineness of the plan and the extent to which it conforms to pedantic norms.

7 ways of thinking differently to achieve strategic goals…

1. Spend 20% of your time on WHAT you want to achieve; 80% on HOW you intend to achieve it. Execution detail is generally given the short shrift.
For some reason leaders assume they can pronounce a new strategy to the organization and miraculously it will get implemented. Nonsense. The granularity of your implementation plan will determine your success.

2. Get comfortable with imperfection. We have this phobia about getting the strategy perfect. We spend an additional 4 weeks of planning time trying to make it more “perfect”.
It’s a ridiculous notion for two reasons: first there is no such thing as a perfect anything so stop trying to chase the illusion; second, as soon as your strategy is put to bed, it’s obsolete as unpredicted environmental events are felt.

3. A strategy really understood is one that can be broken down into a handful of objectives intended to successfully execute it. An action plan with 25 things to do suggests that the team that created the strategy doesn’t clearly understand it well enough to focus on the critical few actions necessary as opposed to the many possible actions that could be taken.
Focus on the MUST, not the POSSIBLE.

4. Beware of the “yummy incoming”. Yummy is my way of describing over-the-transom demand that might be fun to chase, but it’s off strategy. Ignore off-strategy demands on your time and resources, you can’t afford them.
Stay on strategy and have the guts to turn away “opportunities” that suck you dry.

Yummy incoming

5. Establish role clarity for everyone in the organization in terms of what they have to do execute flawlessly.
Dysfunction occurs when direct line of sight for people hasn’t been defined and included in performance plans.

6. Cut the Crap! Stop doing the unnecessary so you can execute the necessary. It’s impossible to take on “the new” when you won’t let go of the old.
You don’t need more resources, you need to get rid of stuff that may have had relevance yesterday but not today.

7. Kill the “dumb rules” that make your customers and employees “go nuts”. Customers won’t engage with stupid policies in their face which frustrate them when they engage with you. Cleanse your inside with policies made to control customers; free them to transact with you on their terms.

Cheers,
Roy
Check out my BE DiFFERENT or be dead Book Series

Recent articles you might like
The ONE way to create memorable customer experiences
12 ways to get the most out of your mentor
Employee incentives can lead to riches

  • Posted 2.27.17 at 05:31 am by Roy Osing
  • Permalink