Roy's Blog: October 2014
October 27, 2014
A supreme pet peeve of mine.
We finish our meal and would like our table cleared of the left-over rubbish and debris.
We wait and wait and wait…
Servers fly by, careful to avoid eye contact with us.
Their response when I finally asked for help: “I would have cleared your table earlier but I was too busy.”
This is a common problem. People today are “too busy” to do the right thing; captivated in their moment rather than focussing on what is right.
“Too busy” to keep a promise, meet that friend for lunch, take the extra time needed to care for a customer or to say thank you to someone who has done you a favour.
“Too busy” is the rationalization for avoiding what should be attended to. It also serves the thrill some people get from “activity-mania”; they love to chase stuff. They aren’t focussed.
But it’s the easy way out.
Whenever you hear yourself thinking or talking “too busy”, STOP!
Be ruled by The Right Thing not Busyness.
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- Posted 10.27.14 at 04:30 am by Roy Osing
October 23, 2014
Successful organizations are effective at creating a continuous stream of value that is highly relevant to their customers. They are not one-hit wonders.
They reinvent themselves to accommodate the volatility of the markets; the unpredictability of forces that impact them.
Cease to be relevant and you’re invisible, unremarkable, boring and eventually dead.
Take Yahoo. A recent USA Today article, “Managing Hopelessness at Yahoo” nicely overviewed the challenge the organization faces.
As of late Yahoo’s value has been driven by a single investment in the Chinese e-commerce company Alibaba. Yahoo now has $8 Billion in the bank after taking Alibaba public.
With an incredible opportunity in front of them, the CEO seems incapable of communicating how the company will leverage the windfall to create ongoing value for their customers.
How they intend to be unique among their competition.
It doesn’t appear they have a strategic game plan to guide them.
No guide for investing to create value.
At least not one that I can see.
They may be on the slippery slope to irrelevance like many before them.
Road kill offers a lesson.
Be an active observer and don’t let the same thing happen to you.
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- Posted 10.23.14 at 01:35 am by Roy Osing
October 20, 2014
How can it be?
A business is a pluralistic “society” with a very specific end game: deliver what is produced; what is manufactured; what is available for distribution and make money.
Most businesses push their products and services on people. Rarely do they see themselves in the “experience delivery business” where creating amazing memorable experiences for their customers is their raison d’être.
They focus on their products and try to wrap the “service thing” around them.
But there is no question what the priority is: sell product.
With this singularity of focus, how can the business society be human?
How can the employee herd amaze customers by serving them in an exemplary way when they are driven to make monthly sales targets?
Businesses can only be human if they lead with “serving humans” as their prime directive; if it forms the context for everything they do.
“Delivering Happiness” drives the behaviour of every Zappos employee, not selling shoes. Any wonder that Zappos is a model for providing the human experience in business? And by the way, if anyone doubts the economic value of delivering happiness, remember that Amazon bought this culture for over $1Billion.
Hypocrisy in motion is the ingenuous businesses declaration to “put you first” and “delight you” when all their employees are expected and rewarded to hit monthly revenue targets and cost reduction goals.
How can a Call Center rep possibly be motivated to dazzle their a client with a little extra caring and attention when management is only interested in the duration of the call and amount of revenue generated?
Business humanity requires a human purpose; most organizations unfortunately don’t see it this way.
Other articles you might like…
- Posted 10.20.14 at 03:47 am by Roy Osing
October 16, 2014
If you are looking for tips on how to have a better chance of business success, here is a selection of my articles on the topic.
Check them out…
‼️‼️If you don’t grow you will die ... How to grow your business beyond expectations
Don’t have all your eggs in one basket ... How to not have all your eggs in one basket: a primer on revenue diversity
The herd is your enemy ... You must resist the temptation to run with the herd
Is it healthy to hold your position? ... Sticking to your strategy can be deadly
How to maintain your position ... 7 tactics to put in motion to sustain your market position
“Sameness” is life threatening ... BE DiFFERENT or be dead: does “sameness” really kill?
Do your customers love you? ... Your customers will love you if you take these 3 steps
Small business needs a simple plan ... The perfect business plan for small business
Success depends on ... If you want to be successful don’t run with the herd
Will your startup survive? ... Business startups must avoid these 6 mistakes
Do you have a clear competitive claim? ... 15 actions to create successful competitive differentiation
Are you a copycat? ... Benchmarking is an excuse for original thought. Don’t go there!
Do you have a sick culture? ... 5 actions to cure a sick culture
It’s easy to kill innovation ... 5 proven ways to kill employee initiative
Renewing your business strategy is essential ... 5 ways to renew your business strategy
What do you do when sh*ft happens? ... How to survive a shift in the marketplace
What’s your competitive advantage? ... Your competitive advantage must be more than just hot air
How can you differentiate your organization from your competition? ... 15 actions that create successful competitive differentiation
Is growth In your business eluding you? ... 8 ways to grow your business
Does your business strategy measure up? ... Tips for creating a business strategy that works
If you can’t execute, your plan is useless ... 10 rules to improve your strategy #execution
Here are 6 actions you can take to avoid your new business being a death statistic... 6 tips for bucking the small business failure rate
The ONLY way to have a real competitive claim ... Can you say your company is the one and only?
It’s risky to have all your eggs in one basket ... 5 steps to diversify your revenue streams
The profile of the high value recruit ... 5 traits to look for in the #talent you recruit
You can screw them over and they’ll love you for it ... 7 ways to win your customer over after a bad #CustomerExperience
Your startup will launch successfully if ... 3 to do’s for starting a new business
How to prevent a nose dive from your startup ... 6 steps that will prevent your startup from going down in flames
Slashing prices is a bandaid at best ... Playing the price cutting game isn’t good marketing, it’s insanity
Marketing will die unless ... 12 reasons marketing must change to survive
A promise without follow through is unethical ... Promise nothing if you can’t execute
Stimulate creativity by asking two questions ... 2 questions to get the creative juices flowing
If you can’t define your competitive claim in one simple sentence you don’t have one ... How to create a competitive claim that is more than just hot air
Small organizations can teach large ones ... 5 things #leaders of large organizations can learn from #leaders of small ones
5 ways to get your customers addicted to you… Customer addicts = loyalty = ongoing revenue
- Posted 10.16.14 at 05:42 am by Roy Osing