Roy's Blog: July 2012
July 30, 2012
Everyone loves a rock star.
Here are 5 LESSONS we can learn from these Icons to make your business ReMARKABLE and blast it to The Stand-Out level.
1. Play what your fans want to hear. Regardless of whether you ‘like the song’ or the fact you have played it a million times. Give ‘em what they want. BE ReLEVANT.
It’s not about what you want to PLAY, it’s about what they want to HEAR.
2. Go over the top on occasion. Do something outlandish. What’s your answer to bustin’ a guitar during a concert? Never be predictable and boring.
Spice up your life every once in a while. Keep your Fans guessing what you will do next. BE ExCITING.
3. Rev people up. Get ‘em screaming over you. You’re in the Feelings Generation business. What FEELING do you want your Fans to experience what they touch you?
4. Get ‘em talking about you. Engaging with other Fans to spread your word. Traditional marketing in out; Fan ‘Sneezing’ you to others is in.
If you can’t get VIRAL, you won’t go anywhere.
5. Give your Fans special attention. The Grateful Dead provided the best deals and the best seats ONLY to their best Fans. What are you doing to treat your top customers the same way?
Think about your business as a rock concert where you as the performer tries to ‘blow the minds’ of your fans.
Study what rockers do.
Apply what you learn.
Check out my BE DiFFERENT or be dead Book Series
- Posted 7.30.12 at 10:36 am by Roy Osing
July 23, 2012
Successful people know who they are. The same goes for stand-out organizations. They know what they stand for and they are always true to their brand.
Here are two examples of organizations who are not only outlandish according to most standards but are also memorable to the people they are speaking to. AND they attract a conversation.
The Hans Brinker Hotel in Amsterdam .
From their website: “The Hans Brinker Budget Hotel has been proudly disappointing travellers for forty years. Boasting levels of comfort comparable to a minimum-security prison, the Hans Brinker also offers some plumbing and an intermittently open canteen serving a wide range of dishes based on runny eggs.”
“For only 25 euro you can stay in one of our spectacularly un-spacious suites, each of which does not feature a flat-screen TV, a double bed or free access to our non-existent swimming pool and spa area”.
Honest. Sets expectations.
The Heart Attack Grill in Las Vegas is another example.
Founded in 2005, they position themselves a “Hospital Theme Restaurant”.
The most popular item on the menu is a “Quadruple Bypass Burger” worth 8,000 calories. People over 350 lbs (and you have to be weighed to confirm your weight) eat for free. Waitresses (“nurses”) take orders (“prescriptions”) from the customers (“patients”). An about.com review .. “Jon Basso gets 5 stars for having a gimmick, nerve, and marketing skills. He doesn’t pretend to have a great restaurant. In fact, he doesn’t care if you like it or not, as long as people are curious enough to come and pay to eat.”
Again, in-your-face. Contrarian. Over the top.
BE DiFFERENT. Create a unique position regardless of what it is.
BE TrUE to it. And be prepared to defend it in the face of criticism and cynicism.
- Posted 7.23.12 at 10:15 am by Roy Osing
July 16, 2012
Benchmarking might help you improve your operations efficiency but it won’t make you stand-out from the faceless competitive herd.
Unfortunately too many organizations rely on this tired Total Quality Management concept with the mistaken belief it will somehow make them special in he market.
We need to get our thinking straight. Uniqueness comes from looking to BE DiFFERENT not copying what others do, even if they do it well.
So as of today, let’s start new movement that seeks to be “DiFFERENT from class” not best in class.
That covets “DiFFERENT from breed” not best of breed.
And let’s all agree that the question “How are we DiFFERENT?” shall command the conversation airwaves in our organizations.
And that BE DiFFERENT will be the new leadership benchmark.
Check out my BE DiFFERENT or be dead Book Series
- Posted 7.16.12 at 10:03 am by Roy Osing
July 11, 2012
The Place: Air Canada Maple Leaf Lounge at Charles de Gaulle airport in Paris. I have two guest passes. My wife and I are traveling with our Granddaughter. The lounge is not busy. It is 0900 hours. My Granddaughter has already had breakfast. She is 11 years old.
I acknowledge to the Rep that I know the rule is one pass per guest but ask for an exception to allow my Granddaughter in.
The Rep has a choice at this point: decide that my request is “reasonable” (plenty of capacity in Lounge, too early for a Cocktail, my Granddaughter is lean and likely won’t eat much), graciously bend the rule and welcome us all in or reiterate the rule and make me “beg” to have it broken.
She chose the latter response. I begged.
A woman next to me offered me one of her spare guest passes.
The Rep witnessed this exchange and offered “I was just going to allow them all in.” WOW!
Result: the rule is broken (the Rep was obviously embarrassed by the fact that a fellow passenger was willing to solve my problem) and we get in the lounge.
But there is no Magic to the moment. A wasted act for Air Canada. They get no credit for bending a rule for my very reasonable request. No positive feelings from me.
Lesson: size up each customer request on its own merit. If it is reasonable be proactive in breaking your own rule.
Make the customer feel good about “winning” this one.
Get credit for your humanity. Amazing how the word will get around.
- Posted 7.11.12 at 10:31 am by Roy Osing