Roy's Blog: November 2011

November 28, 2011

How to mis-manage your performance

You have created your strategy and now you have to execute.

This is a tipping point. How will you measure the effectiveness of your execution?

How will you know if you are progressing to achieve your desired goals?

Enter performance management, a tool that tries to focus the energies of the organization on the desired outcomes.


The problem is, many people tend to mis- manage performance rather than manage it the way it should be.

Too many metrics are chosen to measure and as a result people end up chasing a bunch of stuff with little strategic payoff.

Organizations have data on almost everything. There is a tendency to measure too much in an effort to have all inclusive measurement.

Too little thought is given to choosing te critical FEW measures that relate to the success of the strategy.

My rule of thumb is to pick 3 or 4 key measures and focus everyone on these. Do these well.

If your Balanced Scorecard doesn’t include a few of the following metrics you are mis-managing: gross revenue, quality of the service experience as perceived by the customer, number of CRAP activities eliminated and the number of “dumb rules” removed.


Check out my BE DiFFERENT or be dead Book Series

  • Posted 11.28.11 at 10:36 am by Roy Osing
  • Permalink

November 24, 2011

Go fish: do you have “tactical myopia”?

Chasing stuff is fun. It’s non-threatening. It provides here-and-now gratification. It’s organizational comfort food.

Go fish. Pick a card. Follow the instructions. Where does it lead? Who knows until you pick another card.

Many organizations function like this. Tactics rule. Immediate opportunities dominate how time is consumed.

Performance is often measured by how many things a person has on the go. How many projects they are working on.


Tactical driven activity, unfortunately, suffers from a lack of strategic congruence. You never know how much progress you’re making.

Get your strategic thinking straight BEFORE you give chase to action.

Be sure you are focusing on what is absolutely necessary to do in order to deliver your strategy.

If you can’t define precisely how your actions contribute to the strategy STOP!

Go find a fish that is schooled on where your journey leads.


Check out my BE DiFFERENT or be dead Book Series

  • Posted 11.24.11 at 10:28 am by Roy Osing
  • Permalink

November 21, 2011

Is there a slver bullet to success?

Everyone is looking for THE thing that will vault them, or their business, to success and riches.

What is the ONE thing that, if I knock myself out on, will propel me to dreamland?

The harsh reality, despite what the prestigious business schools tell you, is that you can’t count on one thing to win either personally or in business.


Success is a journey. Made of single wins. Incremental gains.

Nano-inches of progress. Hard work. Passion. Tenacity.

PAIN - a high threshold for it. The intellectual master plan rarely yields a star.

Want to win? Set your sights on what you want to be. Get going. Learn from your actions. Keep going.

Success comes from DOIN’ LOTS OF STUFF not pontificating on the theoretical possibilities.


Check out my BE DiFFERENT or be dead Book Series

  • Posted 11.21.11 at 10:19 am by Roy Osing
  • Permalink

November 17, 2011

if you’re not serving you’re not leading

It’s time to revisit an article I wrote a while back: Leadership by Serving Around.

Because it’s so damn important.

Leadership 101 talks about the need to display skills and competencies like communication, charisma, decisiveness, confidence, priority setting, and the list goes on and on. Ante to play the leadership game as far as I am concerned; certainly distinguish anyone at their craft.

Everyone covets these attributes. Some people practise them well. And some don’t.

The problem is that even those who are competent Leadership 101 leaders typically miss the one ingredient that is not discussed much in leadership literature but will define the “loved” leader. The honored Leader. The leader that creates followers at will.


These chosen few leaders SERVE people. And they do it naturally. “How can I help?” is on the tip of their tongues when they talk to an employee. “Is there anything I can do for you?” “What barriers can I remove that will make your job easier?”

Servant leaders ARE the icons of tomorrow.

They earn followers by an undying display of CARING for people and their well-being.

And yet…... serving is not adequately covered in modern leadership dogma.

Too bad. What a brilliant opportunity to contribute to building humanity back into business.


Check out my BE DiFFERENT or be dead Book Series

  • Posted 11.17.11 at 10:10 am by Roy Osing
  • Permalink